Human Resources Customer Service

Tanya lyn Salazar-Badger

**** ****** *** ********, *.X. 77506 808-***-**** ***********@*****.***

Objective: Obtain a position in Human Resources and demonstrate my skills as an outstanding, bilingual leader.

Summary: I am customer service oriented and have the ability to motivate others. I can guide individuals and teams to ensure consistent

task results. I have excellent communication skills and ability to make use of multiple resources to work within an organization as a

unified team. I am experienced with 10 years of Human Resources with managerial responsibilities within the military and civilian

workforce. I am a self motivator with the ability to work across all levels within an organization to include higher echelons of leadership,

peers, subordinates, and entities outside of the organization. I am an expert at management, staffing, employee benefits, employee

relations, union relations, organizational safety, internal organizational structuring, and compliance. I enforce high standards of conduct

and succeed in a variety of areas within my profession and leadership roles.

Skills

Human Technical Skills:

Administrative

Resources: Microsoft Office 70 WPM Typing

Employee rights Programs Excellent

EEO Regulations Excel communication:

compliance PowerPoint written and oral

Strategic HR Word Multitasking

management and MS publisher Organized

Planning Lotus Data entry

Employee Oracle

Benefits Deltek

General Work

Organization Word Mail Merge Experience:

Staffing MS Outlook Managed 3 to 20

Employee MS Project persons

relations 10 years of HR

Union 10 years Customer

Relations/Contrac Service

ts 8 Years Management

Military Contracts

Record

Management

Performance

Evaluations

Payroll

Recruiting

Professional Experience

Jacintoport International

Employee Relations 15 Aug 2013 Present

Employee Relations for diverse workforce of over 750 employees.

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Key Duties:

• Review safety incidents/investigations and decide plan of action

• Investigate safety incidents/employee history to determine employee consequence

• Investigate employee complaints

• Ensure EEOC compliance

• Review and approve performance evaluations

• Ensure equal and fair pay and treatment of employee

TSAY Ferguson Williams

Human Resources Generalist Risk Analyst 6 Feb 2013 4 Jul 2013

Corporate HR/Risk Analyst for a company of over 500 employees throughout the U.S. Coordination/Oversight of five different

government contract site HR personnel. Objective: hired to conduct corrective action of an organization in transition from

implementation of a joint venture.

Key Results:

• Create and implement corporate policies and regulation for lower echelons to follow

• Strategic planning for staffing and workforce

• Manage HR database with service to reporting sites

• Investigate/ Resolve union issues

• Conduct operations of staffing, to include terminations and hires

• Correct employee benefit packages and billing through extensive audits

• Manage benefits, to include 401K, fringe, union contracts/obligations, and claims

• Manage FMLA and workers comp

• Manage HR actions of reporting Sites

U.S. Department of Defense 10 May 2010 1 Feb 2013

Human Resources/Program Management: ( Filled 2 Positions)

Human Resources representative for a clinic population of 550 civilian and military employees. Program Management for medical

program within the clinic.

Key Results :(HR)

• Conducted meetings, training, and presentations for HR and medical program

• Created a strategic plan for efficient workforce

• Educate, train, and processed federal employee benefits

• Created a system and process for New Employee orientation

• Communicated, coordinated, and monitored union employees, union contracts/issues

• Administer and monitor payroll for staff

• Managed timekeeping, vacation leave, sick leave, FMLA

• Maintain staff records, workflow charts, and function statements

Key Results :(PM)

• Created a data base to improve medical program efficiency

• Created a TQM process that improved productivity and efficiency by 75%

• Implemented staffing structure for medical program

• Coordinate communication across multiple departments with interaction form the hourly work force and upper level

management

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• Created reports and conducted analysis proving program progress for HR and Medical program and presented report

results to clinic Directors and Headquarters

• Monitored medical program efficiency, policy compliance, and implemented policy regulations

Human Resources Tech:

Human Resources tech responsible for controlling, verifying, analyzing, and processing military

assignment data into and from a Total Officer and Enlisted Management Information System.

Key Results:

Maintain and manage the entire Pacific Army Soldier assignments and tour of duty dates, over

28,000 Soldier assignments

Review and resolve issue for military staffing throughout the U.S. Army

Maintain, correct and monitor Soldier accountability throughout the entire U.S. Army

Communicate with all military installations to resolve accountability and finance issues for all Soldiers

Assist other Human Resources Agencies with Soldier record issues and record maintenance

Act as a liaison between military and non military personnel for government staffing within the military and civilian workforce

Report and account for U.S. Amy personnel to all Department of Defense entities and Commanding General Staff

U.S. Army Active Duty Military Mar 2002 Mar 2010

Human Resources Non Commissioned Officer:

Senior Human Resources Director and Supervisor responsible for all Soldier movement activities and administrative support for a

unit of over 4,000 Soldiers.

Key Results:

Created, managed, and implemented briefings, meetings, quires, and communication with leaders to implement military

operations

Trained military leaders on military HR functions, activities, responsibilities and regulations

Oversaw the movement operations of over 4,000 Soldiers to a combat deployment and return

Managed and accounted for equipment valued at over one million dollar with zero losses and zero negligence

Managed all performance evaluations and processing for the 4,000+ unit

Directly responsible and Supervisor/ mentor to 3 15 subordinates for a 4 year period

Education & Certifications

Wayland Baptist University Masters Degree of Arts in Management (MAM) Complete

University of Phoenix Hawaii Bachelors Degree of Science in Business Management (BSBM) Complete

Project Management Certification (PMP) Complete Certification to be awarded February 2013

PHR Certification May 2014

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Ashworth University Georgia Feb 2005 Apr 2006 Psychology 42 credit hrs

Multiple US Military training and Certifications in Leadership and Group Training Complete Available upon request

US Military Human Resources School Jun 2005 Oct 2005 Certification Complete.

Three Congressional nominations to the U.S. Air force and Naval Academies

University of New Mexico New Mexico May 2003 Jun 2004 Biology/English

Military Awards and Decorations available upon request

Questa High School New Mexico Diploma complete with honors.

References available upon request

Contact this candidate