Insurance Project Manager

EXECUTIVE SUMMARY

IT Professional with Business Analysis and Quality Assurance experience in

Personal Lines and Commercial Lines Insurance. Hands on experience on

Workers Compensation Claims web-based application.

PROFESSIONAL EXPERIENCE

Client: Patriot National Insurance, Fort Lauderdale, FL Title: QA/BA

Duration: Oct 2011 - Present

Patriot National Insurance Group (PNIG) is a leading provider of workers'

compensation insurance and services. PNIG replaced their legacy system with

a web-based application called Worker Compensation Expert (WCE). WCE

provides Underwriting, Billing, Claims and Premium Audit Modules on the

same platform.

Responsibilities:

. Developed detailed test scripts based on Functional Specifications and

Claims Business Requirements

. Executed functionality testing on Claims detail, Reserves and Payments

. Performed Data Validation of converted data from legacy system to the

new web based application

. Provided several demo to the Business Team and Senior Management on the

new Claims application

. Conducted User Acceptance Testing with business users and assisted them

with queries on functionality of the system

. Collaborated with Data Reporting team to test Electronic Data

Interchange (EDI)

. Trained Claims Business Team in different Regional Offices before

launching the new system

. Facilitated bi-weekly status meeting with business users to discuss

issues found in production

. Worked closely with business users and development team to resolve

issues

. Assisted Production Support team to research and analyze issues reported

. Developed and maintained excellent relationship with the Business Team

and Vendor development team

Client: Erie Insurance, Erie, PA Title: QA Duration: Feb 2011 - Oct

2011

Erie Insurance provides a variety of services to meet family insurance

needs, including a variety of home and tenant (renters) insurance policies

and boat insurance. ERIE also offers a range of business insurance products

to meet the needs of both small and large businesses.

Responsibilities:

. Developed test scripts and test plans for various functionalities in

Production Support

. Analyzed business requirements, change request forms, design documents,

user security role matrix etc before addressing issues on the

application

. Executed test cases for static forms and validation forms on Quality

Center

. Logged defects on Quality Center and attached appropriate XML files and

screenshots

. Assisted Integration Team, Development Team, Data Migration Team and

Legacy Team to re-test their pending defects on Quality Center

. Performed Build Validation and Regression Testing on a regular basis

Client: Hanover Insurance, Worcester, MA Title: BA/QA Duration: Sep 2010

- Dec 2010

Hanover Insurance is one of the nation's oldest insurance carriers. Over

the years, Hanover has provided high-quality insurance protection to

millions of Americans, establishing one of the longest and proudest records

in the industry.

Responsibilities

. Reviewed existing Business Requirements for ACT application

. Executed forms test scripts and reported bugs in Quality Center

. Tested production forms defects on Post. Production and UAT environment

. Developed monthly Forms requirements that included Automated Forms and

Variables information

. Conducted Walkthrough for forms requirements to the product team

. Converted Productions Logs entered on Lotus Notes into business

requirements

Client: Main Street America, Keene, NH Title: BA/QA Duration: May 2010 -

Sep 2010

The Main Street America Group offers property and casualty insurance

products and services for individuals, families and small businesses

exclusively through independent agents.

Responsibilities:

. Analyzed Homeowners Business Requirements, Functional Design Documents

and Underwriting Rule Manuals that are state specific

. Created Functional Design Document for User Interface, Insurance Forms

and Underwriting

. Conducted Walkthroughs for different states for Multivariate Program

(MVP) in Personal Lines Homeowners

. Created a test plan estimating timelines to develop Functional Design

Documents and execute test cases

. Used Dragon Designer to verify rating factors and underwriting rules

associated with different states in Personal Lines

. Created functional document covering delta part of Policy and Claims

(PAC) interface

. Executed high level test cases for different Homeowners Forms such as

HO3, HO2, HO4 and HO6 in different states

Client: New York Magic, New York City Title: QA Duration: Nov 2008 - Nov

2009

NYMAGIC, INC. is an insurance holding company whose property and casualty

insurance subsidiaries specialize in underwriting ocean marine. The company

was replacing its legacy system (SDS) with a new platform, Web Writer

Enterprise (WWE).

Responsibilities:

. Formulated and executed test scenarios for Claims module for Ocean

Marine, Other Liability and Commercial Auto and Property Lines

manually

. Tested production scenarios on the new system and reported defects

. Re-Tested defects reported by business analysts, QA lead, QA manager

as well as Project manager after every release of the code

. Performed Functional Testing, Regression Testing and Negative Testing

. Wrote test cases to test converted data that will be transferred in

WWE from legacy system (SDS)

Client: Insurity, Hartford, CT Title: QA Duration: Mar 2008 - Nov 2008

Insurity is one of the Lexis Nexis companies which provide End-to-End

Software and Services for Property and Casualty Companies. My role on this

project was to assist business analysts on vendor side working with

different clients.

Responsibilities:

. Experienced transitioning from SDLC Process to Agile Methodology

. Tested Rate Tables and Rating Working Sheet for different lines of

business

. Performed End-to-End Testing for General Lines, Properly and

Commercial Auto for various clients

. Maintained Defect-Tracking worksheets and also logged Defects in

SharePoint

. Tested Problems Logs and Enhancement Logs assigned by different

analysts

. Executed SQL Queries to extract the data to perform testing

Client: National Grange Mutual, Keene, NH Title: QA Duration: May 2007 -

Mar 2008

NGM is one of the leading Property & Casualty insurance companies in New

England which provides various insurance products for personal and

commercial lines of business. It sells its insurance through an application

called Dragon application developed by One Shield. I worked as a QA on

Homeowners Lines.

Responsibilities:

. Gathered Requirement Specification Document and State Specific Manuals to

understand the system and rating rules

. Involved in developing Test Plan, Test Scripts and Test Cases

. Engaged in writing Functionality, GUI, Navigation and Scenario test cases

for New Business, Endorsements, Cancellation and Reinstatement manually

. Performed Smoke Testing, Functional, GUI testing for both Auto and

Homeowners Insurance on Dragon

. Wrote Interface test cases and executed them and also performed

Regressing Testing after every new build manually

. Compared Mainframe Output with Dragon Output for both Homeowner and Auto

Insurance.

EDUCATION

. Bachelors in Economics and Business Administration, Salem College, NC

. Master's in Business Administration, University of Northern Virginia, VA

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