Customer Service Sales

Highly reliable, self-motivated, and seasoned professional with inclusive

years of combined experience in sales management, loan processing, and

administrative functions across diverse industries. Adept at producing and

completing quality outputs; able to deliver professionalism in record

compilation and budget control. Powered with problem resolution skills;

promptly respond and adapt to changing circumstances, render appropriate

decisions to effect positive change, and refocus on new priorities.

. Consistent recognition from employers and colleagues for exceptional

work ethic and customer service

. Strong communication and interpersonal skills; able to establish good

rapport and understand clients' concerns

. Capability in coordinating and achieving organizational goals; willing

to provide assistance in any way possible

. Technical proficiency with Microsoft Office Suite (Word, Excel,

PowerPoint, and Outlook), Adobe Photoshop, Paciolan Patron Database,

Loan Builder, and Encompass

[pic] Professional Experience [pic]

Bank of the Pacific Olympia, WA

Loan Representative/ Team Lead 2012-Present

. Fulfill task of opening and directing a new market in Olympia,

Washington for the bank

. Drive leadership in accomplishing mortgages and home loans

. Collaborate directly with realtors to establish long-term and new

relationship and trust with the bank

. Served as an integral correspondent lender utilizing 10 various lending

institutions when choosing product and rate with United States

Department of Agriculture (USDA), Federal Housing Administration (FHA),

VA, manufacture homes, construction loans, and conventional loans

Chase Bank Olympia, WA

Loan Officer 2010-2012

. Spearheaded a cross-functional team on all facets of purchase deals

. Instructed and guided new loan officers as well as coordinated with

unions to develop relationships

. Showcased outstanding skills; thereby placing 3rd among the top

personnel in terms of loan amount

. Recognized as the top union loan representative

. successfully closed more than $2M in loans monthly

Aces Automotive Inc. Raleigh, NC

Business Owner 2009-2010

. Took active involvement in business activities associated with the

acquisition of automotive equipment; operation; and management of

automotive fleet repair and storage facilities

. Rendered expert oversight to all financial numbers, cost of operation,

and maintenance

. Directly analyzed and supervised the organization's policies and

applicable law

. Performed various human resource functions, such as evaluation,

performance appraisal, reward giving, employee restraints, and problem

resolution, complaints management

Blockbuster Apex, NC

Store Sales Manager 2007-2009

. Presided over in building sales territories, producing quotas and goals,

as well as conducting effective training programs for sales

representatives

. Tracked sales potential and inventory requirements and keenly oversaw

customers preferences through systematic assessment of sales statistics

. Effectively handled purchases and orders as well as the store inventory

. Optimized store financial numbers through effectual solutions

application, keen management, and close monitoring

Citizens Financial Company Naples, FL

Mortgage Broker 2006-2009

. Accumulated several referral business and leads by cultivating strong

relationship with existing clients

. Engaged in all training on marketing, sales, and techniques to improve

performance in selling, packaging, and closing of consumer mortgages

. Exemplified skills in the proper assessment and prequalification of

applicant information to identify capability of the client's desired

loan program

. Delivered exceptional sales and operational support for the entire

office

. Capitalized on industry expertise in closing approximately $2M worth of

loans monthly

Red Hot & Blue Restaurant Raleigh, NC

Host/Waiter/Bartender 1996-2006

. Ensured customer satisfaction, while administering food preparation and

methods

. Presided over the budget and employee records, payroll, and restaurant

money/fund

. Developed menu items, following several considerations while allotting

prices on cost analysis

. Demonstrated proficiency in training and instructing new employees as

the head waiter

. Earned the "Employee of the Year" award in 2002

. Attained promotion as the catering supervisor through high-level

customer service skills

[pic] Internship [pic]

Duke University-Iron Dukes Annual Fund Durham, NC

Summer Intern 2004-2004

The University of Miami-Hurricane Club Miami, FL

Summer Intern 2003-2003

[pic] Earlier Career [pic]

Sears Raleigh, NC

Sales Associate 1999-2001

Performance Radiator Raleigh, NC

Assistant Office Manager 1997-1998

[pic] Education [pic]

Bachelor of Science in Parks, Recreation and Tourism Management

Concentration in Sports Management and Minor in Business Management

North Carolina State University Raleigh, NC

[pic] Licenses [pic]

North Carolina Brokerage License, 2013

Florida Mortgage Brokerage License, 2006

Florida Real Estate License, 2006

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