Customer Service Sales
Resume:
Demoria Q. Perkins
**** ******** ****** **, ********, GA, 30144
********@*****.***
Objective: A challenging and rewarding position as a Customer Service Representative
1. Customer Service Representative who is highly energetic, outgoing,
Overview
and detail oriented. Handles multiple responsibilities simultaneously
while providing exceptional customer service.
2. Reliable and friendly Customer Service Representative with three
years experience in retail sales. Driven and results focused professional
seeking a customer service position in a fast paced retail environment.
3. Retail Sales Associate versed in merchandising, display, design, and
customer relations.
4. Service focused professional and friendly team player with a knack for
building productive working relationships. Extensive cash handling
experience.
5. Personable Customer Service Associate dedicated to providing the
highest level of customer service. Outgoing, and efficient with the
capacity to multi task.
6. High achieving Sales Associate offering an extensive background in
customer service, sales, client relations, and merchandising. Self
directed and self motivated team player who also works well
independently.
Inventory control procedures
•
Highlights
1. Cash handling accuracy
2. Loss prevention
3. Banking and financial service background
4. Store planning and design
5. Mathematical aptitude
6. Organized
7. Time management
8. Detail oriented
9. High end fashion knowledge
10. Excellent multi tasker
11. Display design
12. Strong communication skills
13. Flexible schedule
14. Personnel training and development
15. Superb sales professional
16. Proficient in MS Office
17. Proficient in copying and faxing
18. Negotiate terms and conditions and pricing
Walgreens, Warner Robins, GA April 2011
Experience
Customer Service Lead
1. Processed multiple transactions each day in a timely
manner.
2. Answered customers’ questions and addressed problems
and complaints in person and via phone.
3. Helped customers select products that best fit their
personal needs.
4. Maintained visually appealing and effective displays for
the entire store.
5. Educated customers on product and service offerings.
6. Offered exceptional customer service to differentiate and
promote company brand.
7. Consulted with customers on the latest styles and trends.
8. Collaborated with customer service team members to
give exceptional service throughout the entire shopping
and purchasing experience.
9. Kept the stockroom and work area clean and maintained
neat, orderly product displays.
10. Built customer confidence by actively listening to their
concerns and giving appropriate feedback.
11. Kept current on market product trends to effectively
answer customer questions.
12. Mentor less experienced employees.
13. Completed floor replenishment to guarantee size and
availability and promote customer satisfaction.
14. Communicated merchandise needs and issues to
appropriate supervisors in a timely manner.
15. Offered direction and gave constructive feedback to
motivate team members.
16. Held each team member accountable for achieving
brand and performance goals.
17. Built and maintained effective relationships with peers
and upper management.
18. Processed shipments and maintained organized stock
shelves.
19. Informed customers about all product lines and services
offered by the company.
1. Support sales representatives in opening new accounts
and upgrading existing service.
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
1. Contributed to a drop in shoplifting through increased
Accomplishments
awareness and intervention measures.
2. Consistently exceeded daily sales targets with an average
of 300 dollars in sales each day.
3. Routinely helped as many customers as possible in a
high volume retail store.
4. Received “exceed expectations” rating on performance
reviews annually.
5. Awarded several pay increases during the years of
employment.
Middle Georgia State College, Cochran, GA 2013
Education
Associate of Science, Physics
6. Top 43% of class.
7. Emphasis in Mathematics and Science.
8. Recipient of the Church of God By Faith scholarship.
9. Coursework in Business and Management.
Southern Polytechnic State University, Marietta, GA 2015
Bachelor of Science, Civil Engineering
Contact this candidate