Customer Care

PRAGYA VERMA

H.No. – RC *** B, Rajeev vihar

Khora Colony, Noida, pin code 201301

Contact No. – 987*******

Email Id: ****.*.*****@*****.***

Intend to work in a challenging environment with committed and dedicated peoples, which will help me to

explore myself fully and realize my potential for the mutual growth of individual and the organization.

EDUCATIONAL CREDENTIALS

Graduate (B.A) from Kanpur University.

Passed Senior Secondary Examination from U. P. Board.

Passed Secondary Examination from U. P. Board.

COMPUTER LITERACY

Utilities : MS Office {word; Power point}

Good knowledge of Internet

WORKING EXPERIENCE

Having 3 an half Years’ Experience in various processes with these organizations.

1. 12 Months Experience with SPICE BPO SERVICES Pvt. Ltd. 4 month as a Customer care

Executive then promoted in Prospective desk for handling new customer of Dish TV. There is an

Inbound (Semi – Technical) voice process of DISH TV India Ltd.

2. 12 Month Experience with SPICE BPO SERVICES Pvt. Ltd. As a Customer care Executive.

There is an Inbound Process. Voice process of Idea.

3.

16 Month Experience with DIGICALL TELESERVICES PVT.LTD. As a Customer care

Executive till August’13 and now working as a Subject matter expert from last 12 month. It is

an Inbound (Semi Technical) voice as well as chat process of MTS data card services.

JOB RESPONSIBILITIES

Generate Sales Lead of Prospective customer.

Answer the queries of Customers regarding commission through mails and calls.

Forward their requests and complaints to the concern departments.

Answer the queries of Customers through calls.

Resolved their requests and complaints online.

Handling and also take care of entire floor in terms of quality.

Taking Escalation call on floor.

Audit calls of agents and giving effective feedbacks to them so that

they can improve their lacking areas.

Taking care of daily briefings and arranging necessary sessions for

entire floor.

PERSONAL ATTRIBUTES

Self Motivated & Problem Solving Skills.

Flexible enough to work in a team as well as individual.

Confident & Responsible.

PERSONAL DETAILS

FATHER’S NAME : Mr. Babu lal Verma

DATE OF BIRTH : 24th April 1990

STATUS : Single

NATIONALITY : Indian

LANGUAGES KNOWN : Hindi & English

GENDER : Female

DECLARATION

I hereby declare that above furnished particulars are true of the best of my knowledge and belief.

DATE :

PLACE : (Pragya verma)

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