Home Health Quality Assurance
Resume:
Mitzi Tidwell
Kerrville, TX **028
*************@***.***
Executive Profile
Twenty-plus years as Clinical Director of Home Care and Chief Nursing
Officer in hospital settings as well as home settings. Extensive experience
recruiting, developing and managing clinical staff. Expert in planning and
organizing activities consistent with agency goals and mission. Key in
managing patient satisfaction scores. Clinical Director with a track record
of managing personnel, finances, facility operations and admissions while
providing the highest quality care.
Skill Highlights
. Critical thinking proficiency
. Effectively influences others
. Staff training and development
. Sound decision making
. Relationship and team building
. Financial aptitude
. Personal and professional integrity
. Patient-oriented
. Conflict resolution
. Staffing management ability
. Tele-health monitoring
Core Accomplishments
. Multiple site management
. ICD-9 coding experience for Home Health (RAP Management)
. Experience with Patient point-of-service device utilization
. Able to grow the business through relationships with physicians
. QAPI experience and management
Professional Experience
Executive Director
12/10/2012 to 07/19/2013
Texas Home Health-Kerrville, Texas
. Plans, coordinates, and directs all operations of this local branch.
. Actively maintains up-to-date knowledge of applicable state and
Federal laws and regulations.
. Cooperates with other health related agencies and organizations in
community activities.
. Provides thorough supervision for day-to-day operations of facility in
accordance with set policies and guidelines.
. Reviews appropriate reports and implements action plans for
correction.
Director of Clinical Management/Manager of Clinical Practice
01/17/2011 to 08/13/2012
Gentiva Health Services - San Antonio, Texas
. Expertly planned, coordinated, organized and directed all operations of
the agency.
. Directed the installation of improved work methods and procedures to
achieve agency objectives.
. Actively maintained up-to-date knowledge of applicable state and
Federal laws and regulations.
. Diligently monitored the QA (Quality Assurance) program to improve
performance and maintain high standards of care.
. Alternate Administrator for San Antonio office.
Director of Clinical Services/Director of Pediatric Program
11/17/2008 to 04/12/2010
All American Homecare - Longview, Texas
. Expertly planned, coordinated, organized and directed all operations of
the agency.
. Cooperated with other health related agencies and organizations in
community activities.
. Actively maintained up-to-date knowledge of applicable state and
Federal laws and regulations.
. Provided thorough supervision for day-to-day operations of facility in
accordance with set policies and guidelines.
. Revised policies and procedures in accordance with changes in local,
state and federal laws and regulations.
Chief Nursing Officer
January 2005 to October 2008
Cogdell Memorial Hospital - Snyder, Texas
. Assigned staff to meet patient care needs and address productivity
standards, while adjusting for census, skill mix and sick calls.
. Monitored infection control procedures to ensure facility-wide health
and safety.
. Actively served on Utilization Review Committee by reviewing policies,
patterns of providers and sanction processes.
. Developed and managed budget and revenue expectations while actively
seeking ways to eliminate or reduce expenses.
. Completed daily rounds of the nursing department to verify that all
nursing service personnel were performing their work assignments in
accordance with acceptable nursing standards.
. State survey; resulting in only one standard deficiency.
Director of Home Health/Chief Nursing Officer
03/1/2003 to 01/01/2005
Linden Municipal Hospital/Home Health - Linden, Texas
. Initial start-up and operations for new Home Health Department
. Responsible for the marketing and growth of new agency.
. Contributed to and participated in community education projects to
foster widespread understanding of the prevention and treatment of
illnesses.
. Actively served on Utilization Review Committee by reviewing policies,
patterns of providers and sanction processes.
. Corresponded with operations staff to ensure key client deliverables
and revenue goals were met.
. Provided thorough supervision for day-to-day operations of facility in
accordance with set policies and guidelines.
. Actively maintained up-to-date knowledge of applicable state and
Federal laws and regulations.
. Cooperated with other health related agencies and organizations in
community activities.
. Revised policies and procedures in accordance with changes in local,
state and federal laws and regulations.
. Supervision of more than 65 personnel.
. Alternate Administrator for Home Health.
Home Care Director/Director of Nursing
05/04/1994 to 05/25/2001
East Texas Medical Center - Pittsburg, Texas
. Supervised over 100 employees
. Multiple site of 6 offices, later two hospitals
. Three state surveys, two without any deficiencies.
. Created annual goals, objectives and budget and made recommendations to
reduce costs.
. Regularly evaluated employee performance, provided feedback and
assisted coached and disciplined staff as needed.
. Minimized staff turnover through appropriate selection, orientation,
training, staff education and development.
. Revised policies and procedures in accordance with changes in local,
state and federal laws and regulations.
Facility's annual budget and conducted monthly reviews to ensure
finances were being properly allocated.
. Provided consultation to Regional nursing staff and hospital
administrators.
. Monitored infection control procedures to ensure facility-wide health
and safety.
. Alternate Administrator.
Education
Columbia Southern University 2010 University of Miami 1989
Orange Beach, Alabama Miami, Florida
Business/Healthcare Administration-MBA Bachelor of Science-
Nursing
Texarkana Community College
Texarkana, Texas
Associate of Science
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