Customer Service Administrative Assistant

Shayla N. McKenney ************@*****.***

***

Jefferson Drive

Atlanta GA, 30350

770-***-****

Professional Summary:

Knowledgeable Administrative and Customer Service Assistant with more than

7+ years experience in performing, coordinating and overseeing technical

and office administrative duties, including the provision of varied office

duties; as well as supervising clerical and other support staff.

Professional Work Experience:

Department of Driver Services-Conyers, GA

December 2011 - present

Administrative Assistant/Call center

. Responsible for planning, organizing, and coordinating tasks of the

Regulatory Compliance office

. Provided administrative and technical support to department director

and corresponding departments ; HR and Legal

. Maintain suspense files, calendar of events, order office supplies

. Trained incoming employees on software programs

. Compile, type, and maintain confidential and sensitive correspondence,

files, records and reports

. Maintain calendars, suspense files, answering phones, greet and direct

visitors, schedule appointments, respond to inquiries, order supplies

and coordinate travel arrangements as necessary

. Customer service call center; inbound & outbound customer support

regarding drivers license information, reservations and rules and

regulations

Bed, Bath & Beyond-Lithonia, GA

September 2006 - December 2012

Customer Service, Sales

. Front-end supervisor: Greeted patrons, assisted with any product

inquiries and pricing, or disputes, assisted cashiers as needed.

. Assisted with patron credit verifications/qualifications

. Merchandise receiving, scanning and pricing incoming inventory, and

stocking departmental inventory

. Provided customer service with online and telephone orders

UNI Music Studios-Atlanta, GA

November 2007 - August 2011

Administrative Assistant

. Maintain administrative office duties

. Order studio and office supplies

. Responsible for maintenance on studio and office equipment

. Maintained facility website

. Assisted with studio engineering recording sessions

Loyola College-Baltimore, MD

March 2006 - August 2007

Office Assistant

. Assist with data entry and administrative duties

. Entering student demographics

. Operate and maintain a multi-line phone system for incoming and

outgoing calls

. Sort and deliver incoming mail to various departments

Councilwoman Pamela Carter Campaign

June 2003 - August 2003

Office Assistant

. Administrative duties

. Placed calls to local businesses for political support

. Distribute information in the community

Educational Experience:

The Art Institute of Atlanta-Atlanta, GA

2007-2009

Studied Audio Production

Professional Skills:

. Proficient in MS Office Suite (Word, Outlook, Excel, & PowerPoint)

. Adept in dual PC & MAC environments

. Deliver goal oriented support assistance while being consistently

client friendly

. Type 55wpm

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