Technical Support High School

Location:

Posted:

December 19, 2013

IBRAHIIM A. KING

**** ******** **** ** *** **-B Augusta, GA 30906 954-***-**** *************@*******.***

Education

McFatter Technical Center – Davie, FL, complete course MCSE 2006

Bordercom International Miramar, FL, complete course A+, Network+, MCSE, and Cisco 2003

Murry Bergtraum High School New York, New York

Major: Information Systems

High School Diploma 1998

Work Experience

Support Space - Fort Lauderdale, FL

• Online Remote Support Agent, (2012 to 2013) Provide remote support services to our partner’s Best Buy Geek squad, Trend Micro,

Lavasoft, and Zone Alarm. Which includes: software related technical support; Services consist of - Virus & Spyware Removal, Computer

Tune-up, Printer Troubleshooting, Wireless Security/Troubleshooting, Printer Setup, Software install & Setup, Email Set up, Email

Troubleshooting.

Four Corners Technology Partners Inc. - Tamarac, FL

• CCTV and Data Networking Technician, (2011 to 2012) Responsible for installing custom-designed remote access integrated security

and surveillance products for business throughout Broward and Palm Beach counties. Installed RG59 and RG6 coaxial cable pursuant to

building codes, carrying data and low-voltage power to and from surveillance cameras. Familiar with installation, protection, and

termination of coaxial cables for data and video. Built custom PC's to act as Digital Video Recording servers. Install, configure, and

troubleshoot Windows operating systems from XP to Windows 7. Provide phone technical support for web-based security and VPN

applications.

H & J Electronics - Fort Lauderdale, FL

• PC Technician, (2007 to 2011) Responsible for troubleshooting and diagnosing hardware and software problems for customers seeking

computer repair. Provided in-store and phone-based technical assistance and advice to business customers and personal PC users.

The Answer Group - North Lauderdale, FL

• Level 3 Technical Support representative, (2004 to 2007) Provide phone-based technical support for first-time business customers of

Bellsouth/AT&T FastAccess DSL products. Communicated in a patient and systematic way with onsite technicians and non-technical end

users to first identify and then resolve software, hardware, networking and other technical problems. Guided new users through setup and

initial troubleshooting, including resolving numerous third-party equipment issues involving servers, routers, hubs, switches and other

networking devices.

Pathmark Supermarket – Brooklyn, New York

• Cashier & File Maintenance Clerk, (1997 to 2002) Responsible for maintaining database of pricing information, removing old sale prices

and posting updated prices. Assisted customers with checkout and price checks; gave customers the sale price for misrepresented item.

SKILLS

• Windows 98, 2000, XP, Vista, 7, 8

• Mac OSX

• Microsoft Office suite XP, 2003, 2007, 2010, 2013

• Word Perfect

• Adobe Photoshop