Customer Service Rep

*** ******** ** • COPIAGUE, NY *****

516-***-**** •***********@*****.***

EESIA MCALLISTER

OBJECTIVE

I am seeking a position with longevity and growth potential in a well established institution

WORK OF EXPERIENCE

03/08- 10/11 New York Community Bancorp. Westbury, NY

Financial Services Associate (Float)

My responsibilities include traveling to multiple branches with in a designated area as help is needed. While in the branches I handle inquires from clients in person and on the phone. I assist with teller transactions, opening accounts, and referring clients to the proper persons who can assist with their needs.

10/07- 02/09 Petro Oil & Heating Plainview, NY

Dispatcher/ Customer Service Rep.

My responsibilities were dispatching technicians to various locations, scheduling appointments, maintaining accurate logs, and providing excellent customer services. I also handled customer complaints, scheduled deliveries, set up new accounts, and processed payments.

05/05- 06/07 First National Bank of Long Island Glen Head, NY

Lead Teller

My responsibilities were providing exceptional customer service while processing account

transactions, handling large amounts of cash, assisting with inquiries in person and over the phone, and providing payroll services for several companies.

EDUCATION

2012- present Nassau Community College Garden City, NY

2002- 2004 Fayetteville State University Fayetteville, NC

SUMMARY OF SKILLS

Excellent verbal, written, and telephone skills

Strong multi tasker

Ability to work well under pressure

Proficient in microsoft word, excel, and outlook

Expert internet user

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