Manager
Resume:
WARREN GARDNER
**** *********, ***** *****, *********, Washington 98683
**************@*****.***
MANAGER
QUALIFICATIONS PROFILE
Experienced, dedicated, and highly organized professional, offering advanced expertise and strong qualifications in innovation, operations management, business administration, and customer service. Successful at overseeing work and implementing changes to improve productivity and maximize bottom-line results. Equipped with sound judgment and decision-making skills along with leadership aptitude in constructing strategic vision, generating financial success, and delivering positive results across the entire business functions. Adept at providing disciplinary and corrective action to employees as well as knowledgeable in facilitating sales training and employee recognition. Effective at multitasking in a fast-paced environment. Technically proficient with Microsoft Windows and Office Suite (Word and Excel).
PROFESSIONAL EXPERIENCE
AVIS BUDGET GROUP, SAN FRANCISCO, CA SAN JOSE, CA SACRAMENTO, CA MONTEREY, CA PORTLAND, OR
Airport Operations Manager - Aug 1981–Sep 2013
Operations Management
- Rendered oversight to the entire aspects of the operation
- Assumed full management responsibility for strategic revenue planning, fleet demand and utilization, productivity, pricing, forecasting, business plan, and profit and loss results
- Took charge of managing the organization’s revenues
- Carried out assessment of all the prior days results
- Reviewed the current days and future demands and performed necessary changes
- Discussed vehicle repairs, additions, and removals from the fleet with the fleet manager and relayed to maintenance manager
- Played a significant role in sustaining the profitability of the PDX Operation as well as its compliance with the business plan
- Closely monitored and maintained compliance of Corporate Policy at the PDX Operation; consequently passing all internal audits and gaining recognition as a role model location
Customer Service
- Showed expertise in dealing with and managing various VIPs on a daily basis and managed local key accounts, such as Boeing
- Ensured the provision of excellent customer service and outstanding service quality
- Assessed and quickly responded to all customer comments and concerns
- Demonstrated success in leading the PDX Operation toward the #1 or #2 ranking for excellent customer service
- Obtained various awards for achieving revenue and sales targets along with attaining high rankings for customer service
Human Resource
- Conducted various human resources functions and facilitated the training of employees
- Managed all the managers and employees within the organization
Communications and Professionalism
- Performed daily interaction with other managers, discussing demand needs and readiness of work areas and applied all needed adjustments
- Received the Extra Mile Award for going above and beyond the call of duty
EDUCATION
Degree in Business
CALIFORNIA STATE UNIVERSITY, SACAMENTO, CA
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