Customer Service Specialist

ANGELA WINZEY

323-***-**** E-MAIL: *********@*****.***

PHONE:

ADDRESS: ***** ******** ***, *** *******, CA 90047

EDUCATION Bachelor of Arts, Psychology

Cal State Dominguez Hills, Carson, CA

Completed May of 2011

EMPLOYMENT Customer Service Specialist

HISTORY TOMS Shoes, Los Angeles, CA 2/2012 – 11/2013

Created new customer accounts

Provided solutions to a high volume of customer inquiries via phone, e-mail, and live-chat

Verify shipping information

o

Liason between customers and UPS to locate lost/stolen packages

o

Educating customers on company policy, procedure, and mission statement

o

Acted as Customer Service Specialist for any escalated customer concerns via phone

Created operational procedures for the Warranty Department

Composed internal training materials for the Warranty Department

Processed warranty claims

Provide claim status

o

Assess validity of submitted claims

o

Approve or deny claims in accordance with company policy

o

Administrative Clerk

Kurtzman Carson Consultants, El Segundo, CA 9/2008 – 2/2012

Prepared bankruptcy claims and assorted legal documents filed by claimants

Created and maintained Excel service lists and verified accuracy of client information

Proofread affidavits

Maintained extensive chronological filing system

Sorted, date and time stamped, and distributed all incoming mail to appropriate departments

Customer Service Coordinator

Jenny Craig, Marina Del Rey, CA 7/2007 – 2/2009

Received visitors while directing low to high call volumes

Maintained appointment schedule for 2-3 consultants for each shift

Facilitated a prompt work flow by assisting in the billing and invoicing of clients

Conducted weekly inventory

Entered bi-weekly shipments of food and supplies into center inventory

Addressed all inquiries regarding the program

Maintained accuracy of client files

Maintained inventory of office supplies

Made outbound calls to confirm appointments

Balanced daily finances throughout the day and at the close of each shift

QUANTITATIV Experienced in conducting research and using the research software program SPSS, generating

E correspondence in Microsoft Word, creating spreadsheets and pivot tables in Microsoft Excel,

SKILLS setting Calendar appointments in Microsoft Office, using QuickBooks, creating presentations in

Power Point

Type 50-60 wpm

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