Customer Service Sales

If your firm is seeking a recruiter who has demonstrated sound business judgment, decisiveness, well-developed planning, analytical and communication skills and a consistently high level of performance in a variety of progressively responsible and challenging assignments, please see my enclose resume.

I’m accustomed to a fast-paced environment where deadlines are priority and handling multiple jobs simultaneously is requirement. I enjoy a challenge and work hard to attain my goals. Constant communication with all levels of management has strengthened my interpersonal skills.

I look forward to the opportunity to meet with you and discuss our mutual interest. You can reach me by phone or e-mail to arrange for an interview.

LEONARDO ACEBO

* 1500- 73 rd. street apt#2~ North Bergen N.J. 07047 ~ 908-***-****~ ********.*****@*****.***

Objectives

To obtain a challenging position of responsibility in which I can contribute using my work experience. I would be able to use my variable skills and broad experience including leadership, customer service and administration.

Experience

05/13 –9/13 Admission Consultant

Career Centers USA 210 sylvan Avenue, NJ 07632

* Telephoned prospective students to schedule on campus presentation.

* Conducted initial intake assessment of individual students need and direct students to relevant career education.

* Interviewed and enrolled prospective students in any one of our in-demand medical professional programs.

08/12 – 02/13 Career Advisor

The Institute for Health Education 600 Pavonia Avenue, NJ 07306

* Assisted students with clarifying values and goals: counsel students regarding educational options, requirements, policies and procedures.

* Monitored and evaluated students educational progress by conducting academic progress audits.

* Documented all participant contacts and activities in case notes and ensured that post –placements contacts are made as required by specific contract.

* Shared information with appropriate staff and /or funding agencies. Maintained participant files as specified by contractor.

* Ensured participants followed through with planned activities as outlined in contract with funding agency.

08/11 – 06/12 Fitness Equipment Technician

Mass Movement 1 Hoboken – East Rutherford, NJ 07073

* Build and installed of fitness health clubs, fitness centers, hotels, major business and government entities.

* Serviced and repaired fitness products to include treadmills, elliptical, climbers, stationary bikes and weight machines.

* Maintained a technical proficiency level with old and new machines through training, reading manuals, and networking with other techs and manufacturing reps.

07/10 – 06/11 Radio Field Technician

GM Electric 2911 Summit Ave - Union City, NJ 07087

* Installed radio frequency ground and power telecommunication cabling.

* Technical implementation of equipment upgrades, installation, integrations and commissioning as require by the major phone carriers.

* Commissioned new sites into the network by working with remorse team to test functionality and alarms

12/10 – 07/10 Assisting General Manager / Membership Counselor

La Fitness 455 East Michigan Street - Orlando, FL 32812

* Accomplished and managed with a strong record of developing new business improving team and individual performance, and consistently achieving sales and operations goals in competitive environment.

* Pursued enrollment of new members through self-generated and company-sponsored programs, promotions and referrals.

* Established and maintained lead boxes; calling on new businesses for corporate accounts, setting up outside promotions at local supermarkets, businesses, health fairs, community centers, etc.

* Obtained leads from existing members; introduced club tours and membership presentation; utilize computer programs to track appointments and sales.

08/09 – 12/10 Marketing Consulting

Westgate Resort 5767 Major Blvd. – Orlando, FL. 32819

* Facilitated successful qualified prospect clients.

* Assisted in vacation planning.

* Enticed vacationers to tour a timeshare presentation by gifting discounted attraction tickets, hotel or cash.

06/08 – 06/09 Antenna & line crewman

GM Electric 2911 Summit Ave - Union City, NJ 07087

* Troubleshoot site problems using specifications, drawings, plans, schematics and manuals.

* Responsible for all aspects of BTS cabinet installation and testing at new sites in the wireless network.

* Worked very closely with switch, and RF Engineering to integrate base station equipment into network and ensure optimal performance by following integration procedures.

08/07 – 06/08 Personal Trainer/Sales Consultant

Bally Total Fitness 4650 S.Semoran Blvd - Orlando, FL 32822

* Conducted fitness consultations and assessments, developed unique and individualized programs that ensure safety, satisfaction, and enhancement of personal fitness goal.

* Proactively generated leads and membership sales, motivating members and guest to begin a healthy lifestyle.

05/06 – 10/06 Ground Support Agent

Jet Aviation 112 Charles A Lindbergh Drive - Tetereboro, NJ 07068

* Greeted incoming guest and escorted them to their private jets and limousines.

* Coordinated arrival and departure of all flights with flight operations.

04/03 – 08/04 Guest Service Agent

Embassy Suites Hotel 455 Plaza Dr. Secaucus - NJ 07094

* Participated as housekeeper supervisor, concierge and driver when staff departments needed coverage.

* Responded to guests’ special requests, needs, problems, issues and concerns while providing optimal level of guest satisfaction.

08/02 – 04/03 Customer Service Agent

IDT 520 Broad Street - Newark, NJ 07102

* Bilingual call center that received incoming calls from customers having problems using phone card.

* Discussed, investigated, and resolved disputes, complaints and inquiries regarding customers’ service, billing rates, adjustments, and policies.

10/98 – 07/01 Transit Without Visa Coordinator/Airport Sales Agent

Continental Airlines Liberty Newark Airport - Newark, 07102

* Acted as liaison between supervisors, frontline agents, and U.S. Custom and Immigration officials.

* Frontline customer service representative handling all aspects of airline activity: check in, ticketing, boarding and international documentation.

* Enhanced operations to increase efficiency, cost effectiveness, and quality assurance.

Military service

03/91 – 03/95 United States Marine Corp.

Corporal / E4 – Amphibious Assault Crew-chief

* Honorable discharge and meritorious promotion.

* Honors and recognition for outstanding technical skills, outstanding achievement, meritorious service, individual initiative, professionalism, and proficiency.

Education

08/02 – 01/03 The Chubb Institute

* Web designer – certificate.

04/02 – 08/02 Computer School of NJ

* Microsoft Office Professional – certificate.

08/95 – 12/96 Southwestern College

* Criminal justice -25 credits of general studies.

LEONARDO ACEBO

* 1500- 73 rd. street apt#2~ North Bergen N.J. 07047 ~ 908-***-****~ ********.*****@*****.***

Contact this candidate