Customer Service Quality Assurance

Alicia Johnson **** S. Race St

Allentown, PA **103

610-***-**** Cell

************@*******.***

OBJECTIVE: To obtain a challenging administrative position that

would fully utilize proven organizational,

planning, customer service, social work and

communication skills while contributing to

organizational goals.

EDUCATION Lehigh Valley College Center Valley PA

Associate of Science, Paralegal GPA 3.5 June 2006

PROFESSIONAL

PROFILE A talented organizer, self-starter, hardworking,

resourceful problem solver and accomplished

facilitator; able to manage time, set priorities and

coordinate multiple tasks. An articulate

communicator, with strong consultative, persuasive,

teaching and leadership skills; capable of directing

others or contributing to the collaborative efforts

of a team. Attentive to detail, precise, analytical

and thorough, with a high level of motivation,

strong work ethic and excellent learning skills;

able to adapt to transition, institute positive

change, exercise sound judgment and deliver results.

SKILL SUMMARY:

( Customer Service ( Team Work (

Planning/Organization

. Administrative Support ( Sales/Marketing

Tactics ( Multi-Tasking

( Decision Making ( Problem Solving (

Time Management

( Prioritizing ( Microsoft PowerPoint

( Team Building

( Microsoft Excel ( Recruiter

( Telephone Etiquette

. Leadership ( Microsoft

Office ( Human Resources

CAREER HISTORY

Clerical Associate March 2013- Present

Express Employment Professional Allentown, PA

. Customer Service

. Data Entry

. Quality Assurance

Recruiter September 2012- February 2013

Bankers Life & Casualty, Allentown, PA

. Read thru applications and scheduled interviews

. Assisted in Recruiting potential applicants

. Ran e-verify, background checks, and reference

checks on new hires

Enumerator March 2010- September 2010

United States Census, Philadelphia, PA

. Locate and visit addresses that the Census Bureau

did not receive questionnaire for.

. Determine if an address was vacant, occupied or

did not exist

. Interview household and filled out questionnaire

Customer Service

January 2004- March 2004

T- Mobile, Allentown PA

( Took payments for customer accounts

( Inventory store stock

( Achieved selling goals for each month

Shoe Sales Associate February 1997- November 2003

Bon- ton Department Store, Allentown PA

( Took payments for customer accounts

( Inventoried store stock

( Achieved selling goals for each month

Reference available upon request

Contact this candidate