Customer Service Data Entry

**** ********* ** *.*. Phone: 404-***-****

Atlanta, GA 30329 *******.******@*****.***

Apt# 1207

Mahalia Prince

Objective To utilize academic excellence, personal ability, and prior work experience in a

progressive career position with growth opportunities.

Education August 2001 – December 2005 Clark Atlanta University Atlanta, GA

Bachelors of Science in Allied Health

Concentration: Community Health Education

Dean’s List Award

Work experience April 2010 – Present United Rehab – Pruitt Health

Decatur, GA

Rehab Office Coordinator

Manages the daily operations of the rehab department within a skilled nursing

facility. Completes technical audits of charts ensuring all documentation is present.

Effectively maintains therapists at appropriate patient productivity levels in

accordance with the plan of care and agency policies. Manages rehab staff

requirements, ensures all in-services are in compliance with company policies and

procedures and annual requirements are maintained in a timely manner. Manages the

timing/scheduling of staff merit review. Distributes and collects feedback from

performance reviews as directed by the Program Director. Generates monthly reports

to track compliance of Medicare guidelines for rehabilitation services. Acts as a

liaison between staff and facilitates communication between caregivers and families.

Communicates with billing offices, medical records, social workers and

administration to effectively problem solve. Acts as a resource, creates and maintains

a collaborative team environment with staff. Orients all new staff to the center and

department requirements and expectations.

January 2007 – February 2011 DeKalb Medical Centers

Decatur, GA

Rehabilitation Technician

Provided assistance to the Physical, Occupational, and Speech Therapist in the

practice of therapeutic intervention in a Long Term Acute Care setting. Provided

therapy to accident victims, burn victims, and individuals with disabilities; that

helped to restore function, improve mobility, relieve pain, and prevent or limit

permanent physical changes. In addition, provide practical support, booking

appointments, inventory, and clerical administrative duties using Microsoft Suites.

November 2008 – March 2010 Laurel Heights Hospital Atlanta, GA

Mental Health Associate

Responsibilities included assisting mentally impaired patients with daily therapeutic

and hygiene needs. Organized, supervised and encourage patient participation in

educational and recreational activities. Served as a member of the multidisciplinary

team to develop and implement patient's treatment planning. Observed and record

patient’s conditions and behaviors, and reported any significant changes to the Unit

Director. Also, provide crisis intervention by using effective mental health

techniques.

November 2007 – November 2008 United Methodist Children’s

Decatur, GA

Residential Counselor

Responsibilities including assisting in the coordination of residential services.

While providing professional treatment and care to residents. Maintained quality

youth care and close intensive supervision of female and male adolescents in a

residential medical setting. In addition, provided a range of intervention counseling

and skills training services to clients and their families, tracking and reporting on

resident’s treatment progress and provide peer leadership.

March 2002 – February 2007 Clark Atlanta University (Clinic) Atlanta,

GA

Certified Nursing Assistant

Assisted with pelvic examinations, obtain urine analysis, and conducted multiple lab

testing. Provided patients with vital social and emotional support, reported important

information on patient’s conditions to nurses and doctors. Other duties included,

insurance verification, data entry, patient filling, lab inventory, appointment

scheduling, and displayed superior customer service.

July 2004 – January 2007 Athletic Club Northeast Atlanta, GA

Child Care Assistant Manager

Supervised the safety and well being of children between the ages of seven weeks

and twelve years old. Acquired invaluable experience in day to day operations of the

day care centers and child care services. Worked closely with corporate office

regarding all aspects of business’s management. Developed and executed numerous

educational activities for specific age groups. Maintained proper staff – child ratios,

mentored and counseled, while providing exceptional customer service to all clients.

Accreditations and Certified Nurse’s Assistant (2003) America’s Best Nursing Decatur, GA

licenses Certified in Adult/Child/Infant CPR and First Aid American Heart Association

Skills

• Proficient in Microsoft Applications

• Proficient in People Soft, American Healthtech LTC, Casamba Smart

Charting, Share Point, UDSMR Data Entry, Point Right data entry and

Attendance Enterprise

• Proficient in medical terminology, ICD-9 coding

• Fluent in Creole

References Available upon Request

Contact this candidate