Sales Customer Service

Sandy Saposnick

Team leader at Cruise Brothers

*********@***.***

Summary

Actively seeking a position in the hospitality industry with a company seeking a motivated employee with

strong sales, customer service and leadership expertise to achieve increased business goals.

SUMMARY OF QUALIFICATIONS

• Extensive experience in travel industry, including desk, retail, supplier and online.

• Demonstrates ability to provide superior service to exceed customer expectations and maximize business

revenue.

• Effectively served travel community in Florida, Georgia and New York; currently residing in Florida.

• Visited various destinations to expand travel agent membership; United States, Canada, Central America,

South America, Europe, Mediterranean, Middle East. Traveled on more than 50 cruises.

• Leadership skills with ability to manage 50+ proactive employees and improve productivity levels.

• Ability to work well independently and within team settings to accomplish goals and objectives of a company.

• Proven ability to effectively multi-task using exceptional organizational and prioritization skills.

• Solid interpersonal and communication skills with ability to build immediate rapport with clients.

• Proficient in Microsoft Word, Excel, PowerPoint, Sabre, Polar, Amaedus and other travel industry programs.

PROFESSIONAL EXPERIENCE

Over 20 years with retail travel prior to becoming a vendor

EDUCATION AND TRAINING

ASSOCIATED SCHOOLS-TRAVEL COURSE MIAMI, FL

COMPLETED QUEENS COLLEGE FLUSHING, NY

PROFESSIONAL ASSOCIATIONS

Experience

Team leader at Cruise Brothers

February 2012 - Present (1 year 11 months)

Training and helping others get started in the field that I love. Selling travel and training others is a passion of

mine!

cruise consultant at Palm Coast Travel

September 2009 - July 2013 (3 years 11 months)

Fast paced, hectic phone sales, selling cruises and tours. My multi line business was slow, and I decided to

take this position on a full time basis. I left this wonderful company to join another wonderful company,

Ya'lla Tours. I was given a chance to use my skills to train others to sell the exotic Mediterranean.

Sales Manager Southeast.Specialists at Ya'lla Tours USA

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October 2010 - December 2011 (1 year 3 months)

doing groups and FIT packages to this area. They are a wonderful company to work for and for agents to

promote.

sales representative at ssescapesmulti line

March 2007 - September 2009 (2 years 7 months)

Over the years I have worked on both sides of the travel desk! I have worked with all types of accounts,

including Virtuoso and Ensemble, and Signature agents. I have worked with many of the .com agencies, and

small mom and pops!

I have worked for small and large travel agencies, while on that side of the desk.

As a Multi; I have had the opportunity to represent the following companies: Fred. Olsen cruise line,

Imperial Majesty Cruise line, Abreu Tours, Value World Tours(selling budget River Cruises to some of the

destinations that your vessels call on) and Monarch Classic Cruises.

MSC Cruises/Regional Sales Manager at MSC Cruises

August 2004 - March 2007 (2 years 8 months)

Negotiating co-op agreements, commission structures and marketing plans with owners and managers of all

size of travel agencies.

Developing and implementing sales plans for southeastern Florida territory.

Building and expanding group business.

Building product awareness.

Pitching and signing non-preferred agencies to the preferred partnership program.

Awarded Outstanding Sales Person of the Year 2004.

1 recommendation available upon request

Regional Sales Manager at Grand Bahama

January 2004 - August 2004 (8 months)

Negotiating co-op agreements, commission structures and marketing plans with owners and managers of

travel agencies. Company went out of business after a hurricane.

Regional Sales Manager at Royal Olympic Cruises

August 1999 - December 2003 (4 years 5 months)

Negotiating co-op agreements, commission structures and marketing plans with owners and mangers of all

size of travel agencies.

Developing and implementing sales plans in southeastern Florida.

Building product awareness of destinations and cruise ships.

Strong participation in tradeshows, networking and cold calling.

(company went out of business after the Olympic Voyager and Explorer were arrested)

travel agent at Post Haste Travel Services, Inc.

1983 - 1996 (13 years)

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Leisure and corporate sales

Courses

Independent Coursework

Associated Schools-hospitality training

Skills & Expertise

travel related programs on computer

Tourism

Teamwork

Promotions

Cruises

Selling

Customer Relations

Negotiation

Customer Service

New Business Development

Public Relations

Luxury

Product Development

Sales Management

Public Speaking

Budgeting

Account Management

Marketing Strategy

Social Media

Advertising

Contract Negotiations

Event Planning

Event Management

Excel

Trade Shows

Team Building

Social Media Marketing

Direct Marketing

Customer Satisfaction

English

Team Leadership

Retail

Pricing

Problem Solving

Microsoft Office

Fundraising

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Social Networking

PowerPoint

Travel

Vacation

Leisure Travel

Travel Management

Budgets

Hotels

Hospitality

Management

Hospitality Industry

Sabre

Incentive Travel

Business Travel

Education

Queens

academic, 1973 - 1975

Martin Van Buren Hi School

academic, 1970 - 1973

Honors and Awards

MSC outstanding sales performance, 2005

Interests

travel of course!

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Sandy Saposnick

Team leader at Cruise Brothers

*********@***.***

1 person has recommended Sandy

"Sandy is the BEST!"

Larry Haugh, Vice President Sales, Star Clippers Americas, was a consultant or contractor to Sandy at

MSC Cruises

Contact Sandy on LinkedIn

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Contact this candidate