Customer Service Sales

Lisa Roberts

**** ********** **, ****** *******, Georgia, 30127

Telephone: 678-***-**** (Home)

Email: ***********@*****.***

Professional Profile

A highly qualified degree student with a unique combination of skills and capabilities acquired during

studies and work experience. Demonstrates strong theoretical knowledge in the fields of psychology,

sociology, and basic patient care with a strong commitment to maintaining optimum standards.

Demonstrates strong customer focus combined with proven commitment to achievement of targets and

business objectives. Effective in meeting organizational goals, time management, multi-tasking and enjoys

being part of a successful and productive team and thrives in highly pressurised and challenging working

environments.

Objective

Currently looking for a new and challenging role within a patient focussed capacity, ideally as a clinical care

partner or mental health technician, one which would enable the use of existing skills whilst allowing the

opportunity for continued personal and professional development, eventually working toward the position of

nurse.

Career Summary

Oct 2005 – Dec 2011 911 Dispatcher, Smyrna Police Department, Smyrna

Apr 2001 – Oct 2005 911 Dispatcher, St Augustine Police Department, St Augustine

• Acquiring comprehensive understanding of the Emergency Medical Dispatch regulations and

maintaining optimum levels of knowledge pertaining to EMS services

• Accurately allocating EMS resources as the need arises through the application of appropriate

decision making rules and approved protocols

• Responding to radio communications with full accountability for the dispatch of appropriate vehicles

including ALS, BLS, First Responder, Fire Rescue and other ancillary support units

• Personally accountable for the accurate completion of all paperwork relating to call outs prior to the

completion of the shift

• Locating the scene of incidents and identifying the safest, fastest route utilising available locator aids

• Successfully developed a new training procedure and manual as well as developing a First Aid/CPR

training program for the department

• Worked as senior operator and was responsible for all major decisions during that shift as well as

handling any minor complaints or issues while working as senior operator.

• Commendations in St. Augustine for immediate and effective response in the allocation of resources

for a lifesaving emergency and for assisting a stranded family find hotel housing inland from the

beach during a tropical storm.

May 1999 –Apr 2001 Bank Teller, South Trust Bank, Marietta

• Processing a diverse range of transactions in accordance with established policies and procedures,

accurately assessing customer requirements and matching up with appropriate products

• Delivering exceptional standards of customer service ensuring that the core values and GUEST

standards are adopted across all communications with internal and external customers

• Managing and identifying risks relating to each business, product and service transaction, making

use of the risk framework

• Deploying effective sales and marketing strategies to drive the sale of financial products and secure

new business

• Achieved the highest level of new customer sales and new service sales to existing customers during

three consecutive months in GA and Florida

Dec 1996 – May 1999 Detention Officer, Cobb County Sheriff’s Office, Marietta

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• Managing prisoners and maintaining behaviour and conduct within the housing unit and during work

and recreational activities

• Conducting prisoner head counts to verify numbers ensuring strict compliance with polices and

regulations to maintain the safety of colleagues and prisoners

• Responsible for the completion of inspections, checking locks, window bars, grills, doors and gates

at correctional facilities to maintain optimum standards of security

• Accountable for the maintenance of accurate records including prisoner identification, charges,

instances of inmate disturbances and daily logs of prisoner activities

• Conducting searches of prisoners and vehicles as well as shakedowns of cells to locate contraband

such as weapons or drugs

• First responder to all medical emergencies including assisting medical staff with BLS medical

treatments and suicide observations.

• Assisted in training new detention officers and civilian control technicians.

• Worked as pod leader on numerous rotations. Also worked primarily with the men prisoners until

November 1998 when the women prisoners were brought to the main facility.

June 1994 – Feb 1997 Customer Service/Cashier Supervisor, Target, Austell

• Maintaining optimum standards of customer service, facilitating the flow of customers and actively

improving service delivery

• Driving sales results, greeting and assisting customers on the sales floor, communicating customer

requests to management

• Managing the day to day operations of the cashier office, ensuring full compliance with policies and

standards

• Processing customer returns, payments and exchanges verifying authorizations and voids as

required

• Implementing steps to reduce loss due to theft, shoplifting, free-bagging, fraud or carelessness

Education and Qualifications

Bachelor of Science: Nursing (May 2016)

Bachelor of Art: Psychology, Kennesaw State University (May 2014)

Minor: Sociology (May 2014)

Certified EMT: Emergency Medical Technician (Sept 2007) Expires: 06/30/2014

Cert Instructor: First Aid/CPR (Oct 2007) Expires: 09/30/2014

Diploma: College Prep (June 1995)

Key I.T. Skills

Proficient (intermediate) in Word, Excel, PowerPoint, and Outlook. Also proficient in Computer Aided

Dispatch systems, Police mapping system, multiple line computer phone lines and radio systems.

Personal Details

Languages: American Sign Language - Basic to intermediate, Medical Spanish - Basic

Other: Driver; full clean licence; qualified in first aid

Interests and Activities

Currently include: Swimming, Teaching Nephew, Hiking, Camping, Travelling and Medical Care

Volunteer Experience

Home Health Volunteer: Jan 2012 - Present Assisted a family in taking care of their elderly father who

finished undergoing cancer treatments. Care included: creating meals, delivering nutrients in feeding tube,

running errands, dressing and cleaning wound area of the feeding tube, assisted in delivering prescribed

medications at families instructions, provide emotional support, and any other basic medical or household

assistance needed. Family information available upon request.

References are available on request

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