Customer Service Java

RAGHUVEER PATLOLLA

Email- *********.*********@*****.***

Cell: 801-***-****

Professional Summary

. Over 5 years of experience in all phases of software development life

cycle.

. Experienced in building web applications using Java, JEE, JDBC, RMI,

JNDI, JMS, Servlets, JSP, JSF, ICEFACES, EJB2.0, Java Beans, MVC, Jakarta

Struts, Spring, JavaScript, HTML, etc.

. Extensive experience in executing Projects involving Incremental &

Iterative Development, RAD, SCRUM, Agile development and Extreme

Programming, Rational Unified Process (RUP).

. Experience in externalizing all business rules using J-Boss and Drools.

. Experience in developing and deploying applications with Apache, OC4J,

BEA Web Logic, J-Boss and IBM Web sphere servers.

. Developed web applications with MVC architecture using Struts framework

and Spring Framework.

. Good experience in Web Services technologies (Apache Axis, SOAP, WSDL &

UDDI).

. Expertise in XML and related technologies like XSL, XSLT.

. Experience using IDE tools like JDeveloper, Weblogic Workshop, Eclipse

and Net-beans.

. Experience architecting and building n-tier, client/server and intranet

architectures.

. Worked on databases like Oracle, MySql and experience in writing PL/SQL.

. Developed test cases using Junit.

. Understanding of UML Patterns from feasibility to the system analysis and

design, and functionality phases.

. Controlled complex page navigations using Spring Web-flow by

configuring the transitions and state changes in xml files and the

corresponding beans in the spring configuration file.

. Knowledge on implementing Spring Web Services using XJC tool of JAXB

and XML Beans.

. Excellent Communication and Technical Document Writing skills.

Academic Profile

Masters of sciences in computer Science Aug 2009 -

July 2011

Southern University A&M College, LA GPA:

3.6/4.0

Graduation Date: July2011

Bachelors of Computer Science and engineering

Aug 2005 - May 2009

Jawaharlal Nehru Technological University, India.

GPA:3.25/4.0 Graduation Date:

May 2009

Extracurricular Activities

. Participated in Community services.

. Represented department in soccer and athletics at high school and

college.

. Planned, organized and hosted "ELYSIUM" - a technical and cultural

festival in college.

Technical Skills

J2EE Technologies JAVA, J2SE 5.0, JEE 5, JSP, Servlet, EJB,

JNDI, JavaScript, ANT, JDBC, JMS.

JAVA ORM Framework Hibernate.

JAVA Based Framework JSF, Struts, Spring.

Distributed System JMS, Web Services, SOA, SOAP, WSDL.

Web/App Servers Apache Tomcat 3.x-5.x, BEA Web logic

6.x-10.x.

XML Technologies XML, DOM Parser, XML Schema, XSL, HTML,

XHTML, XSLT.

Tools Rational Rose Enterprise Ed 2003, Visio

2000, Rational Systems Developer, Eclipse,

, TOAD, SQL Developer.

Java Support Tools/API Ant, Maven, Log4j, J-Unit.

Version Management CVS, SVN, Clear Case.

Data bases Oracle, MYSQL

Operating Systems Windows95/98/2000/NT/XP/Vista, UNIX, Sun

Solaris.

WORK EXPERIENCE:

Graduate assistant:

. Worked as Lab Administrator for foreign language department.

Aug 2010 - Mar-2011

. Helped students to register in the software tell-me-more

(www.tellmemorecampus.com) under the guidance of Linda Lassiter

department chair Foreign Language.

. Worked as graduate assistant for school of nursing. Jan 2010

- May 2010

PROFESSIONAL EXPERIENCE

TURNPIKE Jan 2013 -

Present

Module: SCMS

Client: Comcast

Designation: Java Developer

Location: Philadelphia PA

Description:

Turnpike -SCMS (Sales Channel Management Service) Turnpike is a

collection of APIs. Based on these APIs SCMS is developed. SCMS used to

build to the interactive applications that enable Comcast customers to

manage their Comcast Accounts via the Internet self-servicing channel and

also they can place orders. In this application all backend

functionalities developed by web services (SOAP). Each Web Services

utilize WS-Security and HTTPs to secure the web services. WS-Security is

implemented via username/token authentication. Comcast uses a session

mechanism to retrieve the Customer's information and/or their Shopping

Cart during the ordering flow. In this mechanism application generates a

unique session ID. The Session ID will track all states of a customer and

subsequent selections throughout their lifecycle by linking all

transactions together within the session. It will be passed back to Sales

Channel Management Service throughout the ordering flow to ultimately,

tie together and track all of the Customer's selections until order

completion.

Responsibilities:

. Actively participating in all the phases of the System Development

Life Cycle (SDLC).

. Participating in the High-level and low-level system design, planning,

estimation and implementation.

. Preparation of the technical design documents including class

diagrams, sequence diagrams, flow charts, process flow diagrams and

etc.

. Application developed in SOA Architecture, MVC architecture using

spring framework.

. Used Spring Framework for Dependency injection and integrated with the

Hibernate framework for interacting with the Oracle database.

. Hibernate 3.0 was used for Object Relational Mapping. Hibernate Query

language and the Hibernate Criteria Queries were used in the DAO

layer.

. Design and Implemented WSDL/SOAP Web Services to provide the interface

to the various clients running on both Java and Non Java applications.

. Identifying and implementation of different J2EE design patterns like

Service Locator, Business Delegate, and Dao etc.

. Used SOAP UI to test the Web services.

. Setting the coding standards and code review.

. Unit test case preparation and Unit testing as part of the

development.

. Used Log4J components for logging. Perform daily monitoring of log

files and resolve issues.

. Implemented modules using Core Java APIs, Java collection, Threads,

XML, and integrating the modules.

. Good hands on UNIX commands, used to see the log files on the

production server.

. Assisted in Developing testing plans and procedures for unit test,

system test, and acceptance test.

. Implemented Maven for building Turnpike project.

. AGILE development process has been followed.

Environment:

Core Java, Java beans, Spring Framework 2.5, Hibernate, Servlet 2.4,

Oracle 10g, JDBC, Web-Services, JIRA, JUnit framework, Eclipse IDE,

Hudson, SOAP UI, JDK 1.6.

MERP- Medicaid Enterprise Restructuring Project Oct

2012 - Jan 2013

Module: Managed Care and TPL

Client: CNSI (Contractor)

Vendor: Softek International Inc

Designation: Mid-Level Java/J2EE Developer

Location: Gaithersburg MD

Description:

Managed Care Payment relates to automated creation and maintenance of the

Managed Care premium (capitation), case management, and enhancement

payments made on behalf of an enrolled recipient to a Managed Care

Organization (MCO).

Managed Care Payments include:

. Creating the capitation and administrative payments

. Sending the payment information to Office of Finance.

. Creating and sending HIPAA 820 transactions to report the payments to the

organizations

. Viewing the payments that have been calculated

. Manually adjusting the rate that has been determined for a recipient.

Responsibilities:

. Developed the entire application using Customized framework based on

Struts Framework and implemented J2EE patterns using Session Fa ade,

Service Locator, DAO, value objects, Singleton on the server side.

. Developed use cases using UML according to business requirements.

. Developed GUI using JSP, Ajax, Tiles, CSS frame work.

. Coded Service layer beans for Business logic implementation following

sequence diagrams.

. Coded Java Beans for data persistence within Data Layer or Integration

Layer.

. Developed Action forms, Action classes using Struts framework to handle

user requests.

. Implemented Custom Tags, Logical Tags and Display Tags in JSPs.

. Installed, configured and deployed J2EE applications on JBOSS Application

Server. JBoss using XML based deployment descriptors.

. Developed Oracle database packages utilizing SQL, PL/SQL packages,

procedures.

. Responsible for code merging modules using clear case.

. Responsible for change requests and maintenance during development of the

project.

Environment: Java, J2EE, Struts Framework, Web Services, JSP, CSS,

JavaScript, Oracle 11g, Clear-case.

IROADS-International Route Optimization and Decision Support

Dec 2011- Oct 2012

Client: FedEx (Contractor)

Vendor: Tek-Systems

Designation: Java/J2EE Developer

Location: Memphis TN

Description:

IROADS is the on-road planning and execution application that is used by

(international) local ops managers, dispatch, and field engineers in FedEx

for the purpose of minimizing on-road routes and hours, dispatching routes

at their planned capacities and ensuring a higher level of service. To

support the vision of optimizing international routes, FedEx International

direct served operations, the IROADS Project has the following primary

goals:

(1) Ensure that international station manifests for the operational day and

sort are complete and accurate.

(2) Ensure that address information for each international package is

complete, accurate and usable for route assignment.

(3) Ensure that each international route planner has the tools and

information needed to create effective plans by DOW and sort.

(4) Ensure all packages processed for each international sort are assigned

to the correct route for delivery.

(5) Ensure every international package label displays the assigned route

and commit.

(6) Ensure every international package is loaded to the correct van to meet

delivery commit.

(7) Ensure Operation management has reporting tools to help manage on road

operations.

(8) Ensure Engineers have reporting tools to plan and analyze on road

operations

Responsibilities:

. Participated in face to face meetings with the project coordinator as

well as the project owner frequently i.e. in a daily basis.

. Used JSF, Ice-Faces framework for Developing the User Interface.

. Designed complete web tier, using Spring MVC frame work.

. Designed the Session Management for the application.

. Developed the controller component with Backing Bean (JSF Managed Bean)

classes.

. Developed the Backing Beans and added managed bean declarations to the

application configuration resource file.

. Used Facelets to build JSF Views and to build component trees.

. Used Spring JDBC for mapping the java objects with tables in the

database.

. Used Junit for testing and performance improvements and monitoring the

application transactions.

. Implemented the database connectivity using Spring JDBC with Oracle 9i

database as backend.

. Also involved in preparing the Data Model and UI wireframes before

working on developing the components.

. Used SVN tools for code merging.

Environment: Java, J2EE, Eclipse, JSP, ORCALE 9i, Spring JDBC, Weblogic,

HTML, XML, JavaScript, Windows XP Pro, Ice-faces.

ENTERPRISE BUSINESS SERVICE ENGINE Mar 2007 - Apr

2009

Client: Bayon Solutions Private Limited

Designation: Associate Programmer Analyst

Description:

The project dealt with companies that provide telephone connections. EBSE

carries all queries to customer service center, which in turn allocates the

services to the same.

Responsibilities:

. Designed and developed application architecture using Spring

Framework

. Developed and configured server-side components using Eclipse IDE

. Used HTML, CSS and JSP to create user interface web pages

. Deployed server-side components on BEA WebLogic application server

. Installed and configured the SQL server 2005 as back-end database

. With JDBC API, wrote SQL queries to create retrieve and update data

in DB from Entity Bean

. Designed and developed custom tags and utility classes to support

this application

. Wrote status reports on all components' development, testing, and

implementation

. Provided support on the application for regular change requests and

enhancements.

Environment: Java, J2EE, Spring Framework, JSP, HTML, JavaScript, CSS, XML,

SQL Server 2005, Web Logic.

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