Customer Service Assistant
Resume:
Natasha Thornton
**** ***** ******** #*** ********, GA 30144
*************@*****.***
OBJECTIVE
To obtain an office assistant position where I can utilize my customer
service skills.
EMPLOYMENT
Senior Foreclosure Specialist, Albertelli Law (September 2013 - current)
. Manage foreclosure files from cradle to grave and manage LPS client
system
. Specialize with cultivating and growing new client, growing referrals
for the firm
. Answer client and borrower phone calls and emails
. Audit files to ensure we are in compliance with client regulations, as
well as local foreclosure law
Foreclosure Team Lead, McCalla Raymer, LLC (August 2009- August 2013)
. Supervise and organize daily work rotation for a team of 3; train team
members on the foreclosure process
. Process Conventional, VA, FHA, and FNMA loans
. Create presale for files, run title searches, create and calculate
bidding instructions, and prepare foreclosure deeds
. Manage client systems: LPS, Clarifire, Lenstar, and Vendorscape
. Process Qualified Written Requests and Debt Disputes and provide
attorney responses
. Audit and research files daily for accounting discrepancies; order
title exams from several vendors
Student Assistant, Office of the Dean for the College of Humanities and
Social Sciences
Kennesaw State University - Kennesaw, GA (Sept. 2007- December 2008)
. Provide general office support for the Dean, Associate Deans, and
administrative staff. Responsibilities include:
o Demonstrated professionalism when answering and connecting
incoming and outgoing phone calls
o Maintained confidentiality when working with employee and/ or
student files
o Ensure the accuracy of data entered into the Crisis Management
Data Base as well as the preparation of the Dean's List letters
and willingly assisted with special projects, such as the Ph.D.
workshop
Pharmacy Technician, Kroger Pharmacy (August 2002-August 2004, September
2006- May 2008)
. Fill prescriptions brought in by customers and called in by doctors:
enter prescription directions into software
. Provide customer service by explaining directions of medication and
helping customers find other needed items
EDUCATION
Kennesaw State University, Bachelor of Science in Sociology, May 2009
Concentration in Organizational and Social Change
GPA: 3.44/4.00
Campus Honors and Activities
. Dean's List and Member of Sociology National Honor Society, AKD
. President, Sociology Club, Kennesaw State University (May 2008- May
2009):
o Plan and conduct monthly general meetings and officer
meetings
o Spearheaded collaboration with The Living Room for
Homelessness Awareness Week
o Prepare and plan fundraisers and community services projects
(Toys for Tots)
COMMUNITY INVOLVEMENT
Development Intern, Devereux Foundation (January 2009- August 2009)
. Plan and manage projects within the community such as the Clothing
Drive
. Assist with fundraisers such as Marietta Art Exhibition and Celebrity
Bowling Event
Experience with Data Entry into Raiser's Edge: Enter Donor Information
Teaching Assistant and Administrative Volunteer, Pilgrim Christian Academy
(Sept. 2004 - March 2007)
. Assisted lead teacher with design and delivery of academic and social
development programs for children 6 months to 2 years of age
. Enhanced ability to work with diverse age groups through experience
coordinating After School Program for elementary school children and
working with teenagers as a Summer Camp Counselor
. Effectively handled administrative duties that included the purchase
of groceries for the Academy
Administrative Volunteer, YMCA-McClesky East Cobb District (March - May
2007)
. Actively participated in fundraising activities that required making
phone calls to perspective donors and preparing campaign and organized
contest and displayed children's artwork
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