Customer Service Manager
Resume:
Jamie Ramos
Jacksonville, Arkansas 72076
*****.*******@*****.***
Skills: Warranty Coordinator, Purchasing and Estimate, Accounts Payable, Accounts
Receivables, Payroll, Data Entry(by touch, 35wpm) Collections, Billings,Coding, Account
Reconciliation, General Ledger, Receptionist (up to 20 lines) Customer Service, Citrix, Builder
360, Peachtree Accounting, Quickbooks, Great Plains Dynamic, MS Excel, MS Outlook, MS
Word
Experience:
Warranty Coordinator June 2010 - Oct. 2013
Rausch Coleman Homes
Responsible: Hired as Administration Assistant - Account Payables, Reconcile vendor
statements, code and prepared bank deposits, job cost, code and reconcile credit card accounts,
filed, order new power request for all new lots, maintain new and current vendor files including
insurance requirements, receptionist, warranty.
Purchase department - Ordered plot plans, redlined plans, generated all work and variance
orders for new spec and house plans, maintained priority and projection list, created additional
vpos and ordered material.
Warranty Coordinator - developed process & procedures for warranty department, Managed 5-
10 field managers on all warranty issues, Managed 30 - 60 Subcontractors on all warranties:
called all homeowners to troubleshoot request, informed homeowners if it was warranty,
scheduled all warranty work that was to be performed by field managers and subcontractors,
ensured schedule was kept and completed, follow up with homeowner for satisfaction of work
completed, Taught Customer Service Classes to Field managers and Subcontractors. Handle all
legal correspondence to lawyers on any warranty issues. Helped Construction Manager with
scheduling, budgeting and various duties
Independent Contractor Dec. 2008 – June 2010
Responsible: Had four contracts with Exam One, Apps, EMSI and Superior Mobile Medics
doing Life insurance exams. These exams consist of drawing blood, getting vitals: Weight,
Height and Blood Pressure. I was also responsible for get urine specimens when needed. I did
paramedical exams this is where I would ask the applicant about past and present medical
history. I scheduled my own appointment and did my own paperwork and statuses.
Administration Assistance May 2007 – August 2008
Carpet One
Responsible: I was in control of accounts receivables, but helped the supervisor with payroll,
accounts payable, collections and anything else that needed to be done around the office.
Accounts Receivable Clerk & Collections Manager February 2006 – May 2007
Southern Wholesale Florist
Responsible: I was over the accounts receivable department and was collections manager at this
company. I also was a assistance office manager I helped the accounts payable department when
there was problems, helped with the payroll department when it was needed. I also helped take
flower orders .
Customer Service Rep. February 2006 - May 2007
West at Home
Responsible: Worked from home taking calls, placing orders and up selling products for
various companies
Education:
High School Graduated May 1999
Jacksonville High
Phlebotomy Graduated March 2009
Heartbeat 2 Heartbeat
World Class Customer Service Training 2013
Dale Carnegie
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