Customer Service Sales

John Jay Mullinix

****.***.********@*****.***

Mobile 410-***-****

Obj100

Professional Experience:

Ultimate Staffing Nov 2012 present

Customer Service Specialist (Agora Financial) Dec. to Mar

• Dealt with customer care, account maintenance, and client relations.

• Provided information on products and services for financial and medical affiliates.

• Handled credit card information, billing statements, and refund reimbursements.

• Placed orders, upsold items, cross sold items, converted care calls into sales.

• Authorized and assigned web password logins and changes.

Accounting Clerk (Senior Helpers) Mar. to Apr

• Data Entry for Excel financial documents

• Created and Balanced Profit loss statements for franchises

• Sorted and organized information in presentable manner

• Analyzed financial documents

• Assisted with day to day office functions

Data Entry (Prometric) July to present

• Enter Applications into the registry and ops

• Update applicants information in systems

• Process renewals

Youmrkt.com Jan 2009 May 2011

Social Networking Coordinator

• Created, managed, and promoted social network pages.

• Increased companies’ visibility and traffic on their respective sites through back links.

• Interacted with customers and clients at events, establishing new relationships and increasing the

company’s network.

• Designed and executed new marketing campaigns and strategies that brought hundreds of new members to

the site.

• Managed constant contact design and emailing newsletters.

• Designing and implementation of new media advertisements increasing web traffic by 30%.

• Researched for new media to promote and advertise, reducing advertising cost by 40% and increasing

awareness.

Gandara Center May 2010 October 2010

Paid Intern/Direct Care Staff

• Supervised clients and oversaw day to day activities.

• Mediated conflicts between clients.

• Provided one on one counseling.

• Transported clients to various activities.

• Provided mentoring.

E media Summer 2008/2009

Account Executive

• Executed administrative tasks: spreadsheets, memos, research.

• Contacted companies and sold $20,000 worth of media slots for the show.

• Promoted shows via social networks.

• Conducted market research to identify target market to create marketing plans.

• Purchased Media slots from different companies researching to find the best rates

reducing cost, delivering the best cost effective results.

Homeview Summer 2007

Canvasser

Assisted in sales and persuaded customers to make purchase decisions.

•

Developed direct marketing skills by selling products door to door.

•

ACTIVITES/ AWARDS:

Harold Grinspoon Entrepreneurial Spirit Award

Demonstrated a high level of entrepreneur skills.

•

Successfully created and ran a business independently.

•

Kappa Alpha Psi Fraternity, Incorporated

Assistant exchequer in charge of chapter funds and financial reports.

•

Put on programs and various community service activities such as: Habitat for Humanity, voters

•

awareness, poetry nights and campus parties.

Psi Chi National Honor Society of Psychology

Top 3% of class.

•

Scholar Athlete Club

Maintained a GPA of 3.0 or higher while participating in multiple NCAA sports.

•

Dean’s List

COMPUTER SKILLS:

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, Adobe

Photoshop, Adobe in design, Adobe Acrobat, Advantage, Call guide, workforce management

PERSONAL ATTRIBUTES: Great presenting and verbal communication skills, analytical, detail oriented,

positive, multi tasked, organized, creative, approachable, focused, punctual, good attitude.

EDUCATION:

American International College

Bachelor of Science in Psychology and Marketing

GPA 3.00 Graduation Date: May 2011

Eastern Technical High School

Business Management

GPA 3.00 Graduation Date: May 2006

Obj101

Contact this candidate