Customer Service Data Entry
Resume:
ROOSEVELT LEON OWENS,Jr.
**** ***** ****,** #*,East Point,GA 30344
MOBILE: 404-***-**** HOME: 404-***-****
EMAIL: *********@*********.***
I am submitting my resume for your consideration. You will notice immediately that my work
experience spans different industries and positions, and that’s what has given me different skills that I
can take to your workplace.
Until recently, I was a Lockbox Operations Representative with Bank of America. Due to the downturn
in the economy and restructuring of my department, several of us were let go. During my years with
t he company,I operated special equipment within a manufacturing/distributions environment,loaded
and unloaded packages;performed data entry,sorted mail and other tasks, and provided excellent
customer service to internal and external clients.While working at Edward Waters College,I gained
experience utilizing the Pallet Jack walker and sit down Forklift to transport campus furniture
to and from warehouses. I will bring,to your company,the same commitment and enthusiasm that I am
noted for. Please give me a call to set up a time so we can meet. At that time you can tell me more
about the position and I will tell you how I will be able to help you. I'm available for immediate hire
and can work weekends/holidays.
I 'm also available for relocation and will handle relocation costs. My resume displays a steady work
h istory and I will pass drug test and background checks with no felonies. Additional information about
me can be found at:
http://www.linkedin.com/pub/roosevelt owens jr/56/559/368/
SUMMARY
TECHNICAL SKILLS(Ability to read tape measure; Basic computer aptitude/skills; Basic
mathematical skills)
COMMUNICATION SKILLS: Good oral & written communication skills.
PERFORMANCE SKILLS: Safety: Apply safe work habits that recognize need for safe work behavior
in high-risk environment; demonstrate safe use of equipment, knowledge of management of hazardous
waste/materials, knowledge of facility emergency policies, use of fire extinguishers, & proper body
mechanics; actively participate in promoting safe work environment; maintain work area in neat,
clean, well-organized manner. Quality: Able to maintain high standards despite pressing deadlines;
performs tasks in such a way as to ensure quality and customer satisfaction; do work right first time &
inspect material for flaws; demonstrate understanding of need for producing high quality product by
striving to improve conventional practices, making suggestions &/or actively participating in training
programs to improve skills; reinforce excellence as fundamental priority. Able to properly seal, label
and stack cartons of finished product and palletize boxes weighing up to 35 lbs., bands/unitizes pallet
loads, moves pallets to staging area, operate pallet jack, lift truck, and stretch wrap machine as
required and trained. Able to assemble cartons and use packaging supplies and labels. Ability to clear
jams and perform hand and machine packing duties such as placing box on stand, and removing filled
box from stand. Ability to maintain a safe and working environment by following company guidelines
when sweeping,dusting,and wiping down equipment. Able to monitor quality of product and assist
with inventory of supplies. Ability to stand for entire shift and lift materials up to 50lbs manually.
Able to work in a production environment, recognizing various sounds and alarms. Able to maintain
constructive working relationships under all circumstances decisions & solicit opinions from co-
workers; display team spirit.
EMPLOYMENT
BANK OF AMERICA WAREHOUSE OPERATIONS CENTER
Manager : Toshia Lewis 770-***-****
LOCKBOX OPERATIONS REP - ImageTrac IBML Scanner 09/2006-08/2012
Removed contents from envelope,separating checks from other remittance material.
Scanned documents using an ImageTrac Lite Machine in a fast-paced environment;labeled mail
sorting work for shipping & receiving.
Performed general office duties & displayed basic data entry of invoices & check information.
Loaded/unloaded crates of products up to 60 lbs.Stocked boxes in the staging area & received materials
for processing.Prepared Recall boxes for storage,picked orders of clients,packed items up to 50 lbs.,&
conducted maintenance on electronic machine.
Provided exceptional customer service to company clients,remained alert,and applied safe handling of
all materials with proper lifting techniques.
ASSOCIATE OPERATIONS REP - ITran Check Processing Sorter 07/2000-09/2006
Processed transactions on time to support domestic and international consumer,commercial &
wholesale bank businesses.In charge of high level reporting of remittance documents.Reviewed logistic
information for item processing;maintained inventory of mechanical machine supplies,transported
boxed documents weighing over 50 lbs.Efficiently sorted numerous personal & business checks using
electronic or mechanical equipment;labeled mail sorting work for shipping & receiving within a check
manufacturing
department of Check Processing.Accurately performed data input,added value to the organization in
preventive maintenance,and successfully repaired errors with machinery.Represented the company
with professionalism and pride.
THORPE SECURITY
Class D Licensed Guard 04/1999-06/2000
Enforced security duties for company clients;controlled the entrances,checked the departure of
employees,inspected floors,and roved staircases.
Reported unusual activity in parking lots,kept watch at the front desk using computers to identify the
location of visitors,responded to the questions of employees/visitors with clarity.
WACKENHU T SECURITY
Class D Licensed Guard 09/1998-03/1999
Ensured the safety of everyone as a roving Security Guard.Monitored all entrances and departures of
employees and visitors.Inspected and seized any sharp objects or weapons before people entered the
courthouse.Acted with authority and professionalism.
AMERICAN PROTECTIVE SERVICES
Class D Licensed Guard 06/1998-09/1998
Duties included making rounds throughout the facility,monitoring surveillance cameras,and
documenting
the departure of visiting vehicles.
EDWARD WATERS COLLEGE
Janitor/Caretaker 12/1996-06/1998
Duties included sweeping/mopping hallway floors;clean dorms,restrooms,and lobby area.
Inspect parking lot and perform trash pick up on the premises;used Pallet Jack/Forklift for moving
campus
furniture to & from warehouses.
COMFORT INN HOTEL
Hotel Maintenance 05/1996-11/1996
Duties included sweeping and mopping the lobby area;clean and inspect parking lot area for safety.
Assist in the laundry room and supply guest rooms with new items.
TECHN ICAL SNAPSHOT
MS Word. Readily learned in-house customized software applications
Knowledge of the Occupational Heath and Safety Act.
CERTIF I CAT IO NS & SPECIALIZED TRAIN I NG
Certificates: Forklift Operator,Counterbalance sit down truck,Narrow aisle reach,and Pallet Jack
walker.
EDUCATION
Oconaluftee Job Corps,Cherokee,NC - Earned GED
Wolfson High School,Jacksonville,FL
Lift Training,Atlanta,GA - Earned Certificate and card that expires on 02/01/2016
ADDED VALUE:
Good command of English,meticulous at mail sorting and item processing of high production.
Encourage safety;assist co-workers;resolve problems in record time and willing to train others.
Work well in diverse populations;persevere in all tasks;work extremely well independently frequently
completing assignments and projects before deadline.
Adhere to rules and guidelines;maintain high standards as a dedicated staff member.
ROOSEVELT L. OWENS,Jr. Mobile : 404-***-**** E mail : *********@*********.***
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