Project Manager Six Sigma
Resume:
JENNY Y. MUI
San Jose, CA 95120 ************@*****.***
SUMMARY OF QUALIFICATIONS
• Business and IT cross-functional expertise of large scale program management, processes, systems &
tools
• Subject Matter Expert in Pricing and Discounting, Distribution and Cloud Sales Models
• Extensive experience in Software Development Life Cycle (SDLC)
• Cross-functional expertise to apply quantitative analysis and identify improvement opportunities
• Produced analysis/trends that provide direct inputs to business strategy and development roadmaps
• PMP Certified with excellent project management and business analyst skills
• Six Sigma Black Belt with superb ability to identify, analyze and solve problems
• Advanced teams by providing PM & Six Sigma training, coaching and mentoring
• Strong communication, executive influencing and interpersonal skills
• Demonstrated abilities to recruit, develop and manage a global team
PROFESSIONAL EXPERIENCE
Cisco Systems - San Jose, California 04/2000 - Present
WW Channels Business Operations
Business Operation Manager – Cloud Point of Sale (PoS) Automation 06/2013 - Present
• Developed a consistent, global process and web-based application that was simple for the field, provided a
streamlined way for Partners and Cisco teams to manage partner POS data submission
• Process and application successfully launched WW, with the immediate partners and sales team adoption to
the new process. As a result, data completeness and quality were increased over 90%.
Global Process Owner and Senior Project Manager 08/2008 - Present
WW Distribution Process and System
• Applied Six Sigma methodology with cross-functional organizations on Point of Sales (POS) Data Quality
Initiative, reduced un-recognized POS by over $500M a year globally
• Upgraded distribution system architecture and capacity to support increased distribution and revenue
• Implemented WW Distribution Profitability Application, standardized global process, effectively for distributors
to manage objectives, and reduced operational costs to run programs
• Mentored team members leading successful projects with DMAIC approach and effective project
management
GLOBAL SERVICE SUPPORT ORGANIZATION
Program Manager – Service Supply Chain 02/2007 – 08/2008
• Developed Service Lifecycle Management Program to improve service delivery processes from product
introduction through end of life, identified new service contract sales opportunities by $80M per year
• Led End-of-Life Service Support Program that resulted in cost reduction, productivity improvement and
increased customer satisfaction
• Ensured service delivery readiness of the Cisco TelePresence Systems
QUOTE-TO-CASH TEAM - CUSTOMER SERVICE SUPPORT ORGANIZATION 06/2002 – 02/2007
Senior Project Manager – Internet Commerce and Price Publication Operations
• Defined team member roles, responsibilities and expectations to ensure project success
• Directed project team key deliverables and project scope to meet strategic initiatives
• Led collaboration, problem solving and root cause analysis to achieve initiative goals
• Proposed multi-year project roadmap, developed solutions and drove project execution, generating in
measurable business improvements aligned with internal and external key metrics.
• Drove implementation of global web-based applications tools and ERP solutions to automate/improve Cisco
and partner processes & transactions for internet commerce, ordering, manufacturing, billing and collection.
• Recognized by IT and cross-functional partners for broad company knowledge, as well as, ability to provide
targeted and prompt communication to ensure enhancements were successfully implemented on schedule.
Six Sigma Quality Black Belt Mentor and Coach 01/2004 – 02/2007
• Change agent and SME for process improvement using Six Sigma DMAIC methodology.
• Coached and mentored key projects reduced manual effort by 50% to manage discount-held orders
• Guided cross-functional teams to employ quantitative analysis and identify improvement opportunities. The
business trend outcome offered direct inputs to business strategy and roadmap development for the
management team.
• Identified problem statements and business needs, initiate projects, set project goals and measurable metrics
with effective statistical and factorial data support. Monitored and controlled processes with continuous efforts.
Senior Business Analyst - Oracle 11i Advanced Pricing Module Implementation 04/2000 – 08/2003
• Led business analysts on project scope definition, task assignments, issue resolution, requirements gathering
and solution deliverables to upgrade Oracle 10.7 to 11i Advanced Pricing module.
• Collaborated with IT, SMEs and cross-functional team members to develop Business Requirement Document,
detailed solution design, prototypes, process flows and functional designs
• Utilized Six Sigma Design of Experiment method to design appropriate number of test cases, completed four
test cycles with limited resources to meet aggressive timeline and testing criteria.
• Documented as-is pricing operation processes, viewed as the standard, best practices by the project team.
General Electric Company – San Jose, California 02/1997 – 04/2000
E-Business Project E-Manager
• Constructed successful Intellectual Property web sites
• Developed project plans - defined scope, functional requirements and schedule.
• Managed budgets, resources, vendor communications and deliverables according to plan.
Quality Black Belt Leader
• Guided and coached quality projects utilizing Six Sigma DMAIC methodology and tools to derive improvement
in product quality, experiment process, risk management, resource schedule and technical analysis.
Mechanical and Chemical Engineer
• Led a $1.5 M project that designed and procured Feedwater flow element for new power plants.
• Improved NobleChem processes by applying engineering statistics and Design of Experiment.
• Performed model calculation studies for corrosive product transport.
TECHNICAL SKILLS
• Six Sigma DMAIC Tools: Process Mapping, QFD, Run Chart, Pareto Chart, Cause/Effect Analysis, FMEA,
Control Chart, Minitab
• MS Word, Power Point, Excel, Access, MS Project, Process Model, Visio, Visual Basic, Business Objects
• Fluent in Chinese and English
EDUCATION
• University of California at Berkeley - B.S. Chemical Engineering, December 1996
• Project Management PMP Certified, September 2005
• The George Washington University - Project Management Master Certificate, June 2005
• Oracle Order Management and Advanced Pricing Training, August 2002
• San Jose State University - E-Commerce Management Certificate, April 2000
• GE Technical Leadership Program Graduate, July 1999
• GE Six Sigma Quality Black Belt (DMAIC) Certification, February 1999
• Engineer in Training Certification, 1999
• Stanford Certified Program Manager Certification – In Progress
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