Customer Service Supervisor

**** ******* ****** . **.****, MN. *****

Phone 612-***-**** . E-mail acbr8z@r.postjobfree.com

Steve Nagel

Career Overview

Excellent communication skills; ability to work

independently or as part of a team to meet project

deadlines; multicultural awareness with a high

level of adaptability.

Skill Highlights

Strong problem solving skills

Communicates effectively and professionally

Detail oriented and well organized

Learns new skills quickly and efficiently

Able to work independently

Schedule management

Critical thinking

Self motivated

Meets/exceeds goals

Excellent multi-task skills

Core Accomplishments

Multitasking

I demonstrated proficiencies in getting jobs done

while following through on other assignments that

needed to be finished

Customer Service

Handled customers effectively by identifying needs,

quickly gaining trust, approaching complex

situations and resolving problems to the best of my

abilities.

Scheduling

Corresponded with customers through phone, fax,

email and in person for bids or starting new jobs

on time.

Operations

Collaborated with supervisor or management to

ensure work loads run efficient and on time for all

customers.

Professional Experience

Job title: Painter

Name of company: Nagel Painting

Owner: Dennis Nagel 651-***-****

Address: Saint Paul, MN

Month started: Jan. 2006

Month ended: still working seasonal

Job Description

.Supervisor of a four person crew.

.I had to keep track of all schedules and time

cards for the employees.

.I was in charge of making sure the jobs ran

efficiently and on time.

.I needed to have all materials on job site.

.I used a sprayer, compressor, power sander, drill,

pressure washer, and ladder.

.I did all prep work that includes taping, plastic,

mudding and small repairs.

.I performed maintenance and cleanup.

Job title: Commercial Recycling

Name of Company: Highland Sanitation

Office # 651-***-****

Address: Newport, MN

Month Started: Aug. 2011

Month ended: Feb. 2012

Job Description

.Driver of a commercial vehicle

.Check the maintenance of vehicle

.Keeping track of my times and schedules

.I perform maintenance and cleanup

Job title: Facilities & Maintenance Tech / Polisher

Name of company: Metal Treaters

Supervisor: Eugene Duresky 612-***-****

Month started: Jan. 2006

Month ended: Dec. 2006

Job Description

Polish parts

Organize and read part orders

Sand blast and clean parts

Clean up and maintenance facility

Repaired and maintained equipment

Repaired pluming

Job title: Brick Laborer

Name of company: Lepinski Construction

Supervisor: Mike Lepinski 651-***-****

Address: Oakdale, MN

Month started: Feb. 2001

Month ended: Nov. 2004

Job Description

.Job prep set up and tear down

.Mix mortar

.Brick tender

.Clean up

Education

Diploma for HVAC Technician

Name of School: Century College

Location: White Bear Lake, MN

Month Started: Dec. 2010

Month Completed: Dec. 2013

Diploma for Facilities Systems Technician

Name of School: Century College

Location: White Bear Lake, MN

Month Started: Dec. 2010

Month Completed: Dec. 2013

Technical Classes for HVAC Program

Name of School: Dunwoody College of Technology

Location: Minneapolis, MN

Month Started: Dec. 2009

Transfer to Century College - Dec. 2010

G.E.D.

Name of School: Adult Basic Education

Location: 1500 Highway 36 West Roseville, MN

Month completed: April, 2007

Accreditations and licenses

EPA Certified Universal # 557*********

OSHA Safety # 24-701******

Volunteer experience

Como Park Zoo & Conservatory Oct. 2011

- Entertainment for children's Halloween event-

ZooBoo

Arc's Value Thrift store Jan. 2010

- Sorted, priced and organized merchandise

References

Professional:

Eugene Duresky (Supervisor) 612-***-****

Personal:

Bruce Plowman 763-***-****

Dennis Nagel 651-***-****

Melissa Macdonald 651-***-****

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