Customer Service Manager

Evangeline Nobles

*************@*****.***

Statistical Programmer/Data Analyst

Summary of Qualifications

An articulate, highly motivated self-starter whose four year work

experience in statistical analysis, seven year academic work in computing,

and four year mathematical teaching career has molded a well rounded

personality ideal for a highly analytical and fast paced technological

environment. My work experience has been varied, including both academic

and governmental industry settings: SC Department of Health and

Environmental Control (SCDHEC), SC Department of Public Safety (SCDPS),

Educational Testing Service (ETS), as well as Benedict College, Central

Carolina College, and the University of South Carolina. A multi-

disciplinary background in both statistics and computing has given me full

exposure to a wide range of statistical and traditional programming

environments as well as computer operating systems. I am thoroughly

equipped with the problem solving skills and data mining techniques to

analyze any regular or complex data set. I possess the ability to multi-

task, pay attention to detail, and focus on project completion. I am very

aware of customer needs and deadlines. My supervisory role has equipped me

with the ability to lead and be sensitive to the needs of others; I also

value the ability to work individually in order to meaningfully contribute

in a team setting. I possess a strong degree of professionalism and

excellent communication skills sure to complement any results-driven

company.

Software/Platforms: SAS, R, MatLab, SPSS, ACCESS, SQL, C++, JAVA, ArcView

GIS, MS Office (Word, Access, Excel, PowerPoint)/Linux, UNIX, Windows

Statistical/Computing Techniques: Nonparametric Survival Analysis,

Regression Analysis Techniques (including linear, logistic, Poisson,

Binomial), Data Mining, Bioinformatics, Cluster Analysis, Hierarchical

Modeling

Experience

University of Phoenix, Columbia, SC

5/23/2012-Present

Math Instructor

. Teach on campus five-week courses in Introductory and Intermediate

Algebra courses to undergraduate students.

. Construct/Administer online MyMath Lab homework and assignments.

SC Department of Public Safety, Columbia, SC 12/1/2011-

5/23/2012

Statistician III

. Supervised two Fatality Analysis Reporting System (FARS) for South

Carolina. Personnel responsibilities included performing semiannual

planning studies and performance evaluations using the state EPMS

system.

. Responsible for creating and actively overseeing the development of

the new online FastFARS fatality form; the project assisted the FARS

analysts in receiving the police officer's quick reporting of

collision fatalities in real time. Held presentations of the new

system for SC Law Enforcement Network Coordinators Conference on April

24, 2012. Quick reporting is integral to agency information fatality

reporting at both the local and federal level.

. Consulted with Information technology division and SCCATTS coordinator

to outline and define parameters of data extraction project for Report

Beam SQL 07 tables into SAS format consistent with agency data

dictionary. Project involved using SAS ODBC driver to first connect

with SQL server; then used SAS PROC SQL statements to select

attributes from tables and construct permanent unit, occupant, and

location datasets conforming to agency standards.

. Participated in the data cleansing process by flagging outlier values

and reporting them to Manager.

. Using SAS, responded to data requests and prepared ad-hoc reports for

law enforcement agencies throughout the state, media and private

citizens; used data to perform problem identification. Analysis

involved merging location, unit, and occupant files, subsetting,

frequency analysis, and tabulations.

. Acquired EMS times from DHEC's Trauma registry-a first for the agency.

This acquisition resulted in a 33% increase in matching fatality

records and has allowed OHS to complete FARS database records,

resulting in a higher federal completeness rating.

. Wrote updates for traffic strategic plan which involved acquisition

and matching of EMS times for FARS database.

. Performed customer service related job duties involving

Carfax/Experian vendors. Implemented data dump on a bimonthly basis

using SAS programs and FTP'd datasets. The transmittal of this data

comprises a major revenue source for the OHS division.

. Supported program administrators by providing critical data to sub

grantees so that they may make informed decisions regarding program

initiatives, updated grant applications as needed.

. Served as Division SafetyNet analyst and FEDERAL Motor Carrier Safety

Assistance Program (MCSAP) Data Analyst, screened traffic collisions

involving commercial motor vehicles (CMV), identified correct carrier

information and uploaded data into federal database; instrumental in

achieving top rated state in crash record completeness and timeliness

for CMV collisions.

Central Carolina Technical College, Sumter, SC

6/1/2010-8/1/2011

Adjunct Mathematics Instructor

. Taught Intermediate algebra mathematics to college students.

Developed new "Mathematical Moment" teaching concepts, resulting in

greater class participation and 20% overall success rate.

. Administered departmental tests; held office hours to assist students.

. Designed and assigned homework assignments using Web-based Course

Compass tool.

University of South Carolina, Columbia, SC

8/1/2007-12/1/2009

Computer Lab Monitor

. Taught and demonstrated HTML/JavaScript programming and computing

concepts to undergraduate students.

Educational Testing Service, Princeton, NJ

6/1/2005-8/1/2005

Research Fellow

. Conducted research in Item Response Theory (IRT)

. Using SPSS software, analyzed large SAT respondent data set and

complied results and analysis into short paper entitled: "Analyzing

time components using survival curves in test assessment." The

application of the survival model to test resulted in a new way to

assess company test design effectiveness.

Benedict College, Columbia, SC

8/1/2002-5/1/2005

Mathematics Instructor

. Taught undergraduate courses in Pre-Calculus, College Algebra, and

General College Math.

. Created and implemented new TI-Calculator Project based Pre-Calculus

course with significant team and technology elements, increasing

student participation and overall course coverage and pass rate.

. Tutored students in Math Lab.

. Advised 15-20 Math and Computer Science majors.

. Held office hours as well as group review sessions

. Served on appointed committees as well as collaborated with colleagues

on research ideas.

SC Department of Health and Environmental Control, Columbia, SC

1/1/1999-8/1/2002

Data Manager/Research Analyst

Bureau of Epidemiology, Division of Biostatistics & Bureau of Disease

Control

Bureau of Epidemiology

(1/1/1999-12/1/1999)

. Created maps for the health of the Carolina state report using ARCview

GIS v.3.2 software. As part of GIS database, overlayed shape files, db

2 files, as well as geocode data to create detailed map to describe

mortality/morbidity rates across SC. Publication received high

commendation from Commissioner.

. Processed data requests for the division using PC/Mainframe SAS and

compiled the results into Microsoft Word format. SAS analysis included

extracting and subsetting datasets, merges, as well as frequency

analysis, calculation of rates, and Odds Ratios.

PHSIS: Division of Biostatistics

(12/1/1999-10/1/2001)

. Processed data requests involving mortality/morbidity rates using

Mainframe and PC SAS. Analysis involved using mainframe SAS to extract

data from large datasets (750,000 observations or more) and exported

as .txt/.csv files. Imported .txt/.csv files into PC SAS then further

analyzed data using merges, frequency analysis, histograms, and

charts.

. Using Microsoft Excel, created the South Carolina 1999-2000 VMS (Vital

and Morbidity Statistics) Publication.

. Used PRAMtrac software to compile and analyze data from SC maternal

surveys.

Bureau of Disease Control

(10/1/2001-08/01/2002)

. Served as Data Manager for the National Electronic Surveillance System

(NEDSS) project. Collaborated with Computer Engineers during design

phase for the system. Development of the System would result in the

real time electronic reporting of Disease among Health officials

around the state.

. Position involved completing short course in Microsoft t-SQL. Course

and required constructing and writing SQL statements to analyze

simulated Microsoft database and resulted in completion certificate.

. Organized hospital information and developed SC hospital database

using Microsoft Access.

Education

University of South Carolina - Columbia, SC

2009-2012

Thirty-five (35) hours towards PHD in Computer Science and Engineering

GPA: 3.17/4.0

Completed projects involving: Data Mining, Bioinformatics, JAVA, SQL, SAS

and MatLab.

University of South Carolina - Columbia, SC

2009

Master's of Engineering (M.E.), Computer Science & Engineering

GPA: 3.18/4.0

Completed Courses: C++, JAVA, Data Mining, Compilers, Computer

Architecture, Bioinformatics, UNIX.

University of South Carolina - Columbia, SC

2001

Master's of Science in Public Health (MSPH), Biostatistics

Thesis: Mission R-square: Finding Generalizations of the R-square

Statistics for the Cox Proportional Hazards Model

GPA: 3.3/4.0

Completed Courses: SAS, Regression analysis, Survival analysis, Sampling,

Statistical theory.

Francis Marion University - Florence, SC

1997

Bachelor's of Science (B.S.), Mathematics, Minor in Biology

GPA: 3.2/4.0

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