Customer Service Quality Control
Resume:
Nakeia D Ross
**** ******* **. ******, ** *****
**********@*****.***
BUSINESS PROFESSIONAL
More than 15 years’ successful experience in customer service and support with
•
Profile
recognized strengths in account maintenance, problem solving and trouble
shooting.
1. Possess solid computer skills.
2. Worked on a personal level with prospective clients needs.
3. Ability to train, motivates, and supervises customer service employees.
4. Ability to manage and work in a team environment.
5. Set up Foundation Project for Community College of Aurora
Community College of Aurora
Education
1. Associates of Liberal Arts, Associates of General Studies
2. Graduated 2008
Metropolitan State University of Denver
3. B.S of Human Services
4. Graduated 2010
AB Home Care, Denver CO July 2010 Present
Employment
Client Account Associate
1. Manages day to day operations at office, and in house of
clients.
2. Maintains detailed recorded tracking of daily activates.
3. Quickly and effectively solves customer challenges.
4. Maintains quality control/satisfaction records, constantly
seeking new ways to improve customer service.
Judi’s House, Denver, CO April 2010 August 2010
Outreach Intern
1. Worked closely with the Outreach Coordinator on
various projects (Heroic Journey, Colorado Parade of
Homes, Judi’s House Garden Party)
2. Worked closely with members, creating various
activities.
3. Tracked donation events, donators and donation amounts
through a credit tracking system.
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Metropolitan State University of Denver/Community College
of Aurora January 2009 – May 2010
Work Study Positions (Administratative Assistant)
4. Accessed the Banner software system regarding student
files and employee files, prepared and scanned employee
documents into the Banner System with the ability to
keep information confidential
5. Worked closely with members, creating various
activities.
6. Tracked donation events, donators and donation amounts
through a credit tracking system.
TCF Bank March 2007 July 2008
Sales Banker
7. Strong Cross selling, creating numerous checking CD’s
and saving accounts.
8. Set up outside accounts with vendors creating new
business.
9. Ability to process and establish large money accounts
with Business partners.
Home Depot November 2005 December 2006
Cahier
10. Worked in a team atmosphere and assisted team
members with customers.
11. Trained new team members and became lead cashier of
my store.
12. Balanced cash till’s for front end cashiers.
ADT February 2004 – September 2004
Billing Specialist
13. Used unique techniques to assist customers with
balancing delinquent accounts.
14. Ability to create a personal relationship with customers
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dealing with hardship situations.
15. Authority to make business decisions with accepting
credit applications, offering different lines of credit to
selected customers.
16. Able to manage Deposits and Credits to business
accounts, managing their
References Furnished Upon Request
References
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