Customer Service High School
Resume:
Talisha Bedwell
**************@*****.***
Aurora, CO 80013
Objectives
My objective is to get as much real life experience in customer service as I can. Everything from
entry, all the way up to management. I am currently working on my office skills and phone
appearance. I want to work for a company that can benefit me while I am also benefiting them.
Education
Jefferson High School August 2007-May 2011 High School Diploma Greatest GPA award
College America December 2011 -2013 Bachelors in Business Management Attendance
Award
15.5 credits so far
Experience
September 2005-September 2006 RNL Design Helping with phones
Answering phones
Transferring calls
Filing
Invoices
mIcrosoft templates( excel, power point, WORD,etc)
May 2007-July 2007 Water World Cashier
Handling money
Customer service
Greeting customers
Handling angry customers
Answering phone calls
May 2009-August 2010 Elitch Gardens Games
Handling money
Customer service
Greet customers
June 2011 - July 2011 Admin. Assistant RMC Consultants
Making tabs
Greeting customers
Binding
Payroll
Invoices
Filing
Answered inbound calls
Transferred calls
August 2011 - February 2012 ARPU ECreek
Outbound calling
Telemarketing
Sale tracking
Goal setting
Teamwork
Productivity goal
Call center
April 2012- August 2012 Netflix/24-7 Intouch Customer Service Rep
Inbound calls
Troubleshooting
Account management
Call flow
September 2013- Current Nabi Customer Service Rep
Inbound calls
Troubleshooting
Call flow
Outbound calls
Training
Floor Support
Phone appearance
Call flow
Silent Monitoring calls
CSAT reports
Skills
Basic knowledge of PC and computer software
Team player with excellent communication skills
Quick learner
Self Motivation
Excellent Customer service skills
Call center
Phone experience
OFFICE duties
Phone appearance
Training
Floor Support
Empathy
Type 35- 40 WPM
References: (More references upon request)
Joel Vasquez Co- Worker 303-***-****
Vernisha Robinson Co-worker 720-***-****
Brittany Dixon Co-Worker 303-***-****
Contact this candidate