Customer Service Insurance

Location:

Posted:

December 19, 2013

Leandra Leyva

Fresno, CA *****

Summary of Accomplishments

• Basic accounting knowledge.

• Efficient, detail-oriented, highly organized

• Strong analytical and problem solving skills.

• Proficient in Windows, Microsoft Office, Excel, Access, Site Link Program, Macintosh OS, PC,

Windows 95/98/XP. Quick Books, in office setting.

Experience

2013 -2013 Account Representative Dry Creek Medical Group Fresno, CA

Responsible for : followed up with patients making payment arrangements, collecting on outstanding

Balances sending out patient statements, checked eligibility for scheduled patients to make sure they had

active insurance, Reviewed accounts that needed to be sent out to collection agency.

2008 - 2009 Account Representative Nevada Imaging Center Las Vegas, NV

Responsible for collecting, posting and managing account payments responsible

for submitting claims and following up with insurance companies.

Essential Functions: Prepares and submits clean claims to various insurance companies either

electronically or by paper, Answers questions from patients, clerical staff and insurance companies

Identifies and resolves patient billing complaints, Prepares, reviews and sends patient statements.

2006 – 2008 Account Representative Claims Servicing Of America Las Vegas, NV

Provided excellent customer service Evaluates patient’s financial status and establishes budget

payment plans, Follows and reports status of delinquent accounts. Reviews accounts for possible

assignment and makes recommendations to the Billing Supervisor, also prepares information for the

collection agency, Performs various collection actions including contacting patients by phone,

correcting and resubmitting claims to third party payers.

2004 - 2006 Account Representative Childrens Hospital Fresno, CA

Responsible for Processes payments from insurance companies and prepares a daily deposit.

Participates in educational activities and attends monthly staff meetings. Conducts self in accordance with

HPA’s employee manual. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations

Responsible for collecting, posting and managing account payments. Responsible for submitting claims

and following up with insurance companies.

Education

Nordhoff High Graduate, Ojai, CA