Customer Service Mental Health

Johann Tshibangu

** ******* ***** *******, ** ***06

Email: **********@****.***

Phone: 484-***-****

Objective

To obtain a position that will utilize my skills, abilities and experience to contribute to the company's

success.

EXPERIENCE

General Healthcare Resources Inc. Reading, Pennsylvania 12/2013 –

Present

Teacher’s Assistant

• Assist lead teacher in conducting increased learning experience for students in assigned

area.

• Perform a variety of non-instructional duties.

• Tutor students independently or in small groups.

• Administer students’ arrival and departure time.

• Carry out supportive and clerical tasks.

• Maintain discipline of students in the absence of the teacher.

• Prepare instructional materials and classroom displays.

Key Accomplishments

• Maintained a neat and arranged classroom environment

• Reinforced and followed-up learning activities

Delta-T Group Bryn Mawr, Pennsylvania 01/2013 - Present

Therapeutic Support Staff

• Responsible for providing one-on-one interventions for a child or adolescent with a

serious emotional disturbance, in a community setting, and in support of the child's

family or other responsible adults, as defined by the child's Treatment Plan.

• Interventions include use of crisis intervention techniques, immediate behavioral

reinforcements, emotional support, time structuring activities, timeout strategies and

additional psychosocial rehabilitative activities as prescribed by the Treatment Plan.

• Focus on the use of various mental health interventions to assist the child in developing

age-appropriate self-management skills and to facilitate development of therapeutic

support skills in parents, family members or other adults responsible for supervising the

child in an educational or other community setting.

Abilities in Motion Reading, Pennsylvania 11/2012 -

Present

Direct Care Attendant

Assist/monitor/teach children, adolescents and adults with preparation of daytime

•

activities; encourage good personal hygiene, and behavior appropriate in their home or

apartment.

• Assist Direct Care Supervisor in the assessment of each children, adolescents and adults

with abilities, interests and need areas toward independent living. Assist Direct Care

Supervisor in the development of each individual support plan (ISP). Staff behavior and

interaction with individuals shall be directed towards the attainment of goals set forth

within each ISP.

Mercury Real Estate Group Philadelphia, Pennsylvania 11/2010 –

11/2012

Property Manager

• Help clients to determine the value of property they want to sell

• Prepare market analysis statistics

• Show homes to clients

• Negotiate purchase agreements with sellers and/or agents

• Coordinate various aspects of the close process on behalf of clients

Kroger Reading, Pennsylvania 08/2010 –

11/2010

Associate

• Deliver excellent customer service,

• Operate cash register

• Take part in all store duties: count, stock, clean up, and build displays.

North Suffolk Mental Health Association, Inc. Chelsea, Massachusetts 02/2008

-12/2009

Counselor

• Provide training to children, adolescents and adult consumers in the development of

independent living skills.

• Educate consumers on the benefits of proper medication compliance as well as track and

record medication compliance.

• Engage consumers as well as actively participate in social and/or recreational activities.

• Transport consumers if require by shift.

• Provide the appropriate level of support to plan and prepare well balanced meals and

complete grocery shopping.

Judge Rotenberg Center Canton, Massachusetts 04/2007 –

09/2008 The Judge Rotenberg Educational Center (JRC) is a fast-growing, highly structured

residential special needs program located in Canton, within commuting distance of Boston and

Providence that serves children, adolescents and adults presenting a wide array of challenging

behaviors, including autism and/or conduct/psychiatric disorders. JRC's program involves the

consistent application of a wide range of effective behavioral principles to education and

treatment.

Mental health assistant

• Responsible for helping patients perform the most basic tasks such as bathing, grooming,

dressing up, eating and walking.

• Socialize with them, performing activities such as watching television, conducting

exercises or going on field trips.

• Work under nurses, psychiatrists, psychologists, social workers or therapists,

• Record the progress--or lack thereof--of patients to help supervisors make important

decisions in the implementation of treatment plans.

Boscov’s Department Store, LLC Exeter, PA 06/2006 - 09/2006

Warehouse Receiving

• Receiving: Put away/Picker/Forklift.

• Unloading incoming tractor trailer appointments. Applying proper labels and tagging of

merchandise. Operating a cherry picker for put away of items and use of forklift for

similar tasks.

Education

University of Phoenix,

06/2010 06/2012

Phoenix, Arizona

Associates Degree

Major: Communication

Number of Credits Earned: 60

REFERENCES: Available Upon Request

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