Sales Sap

YVETTE D. WILLIAMS

**** *. ******* ******, *********, MD 21202

(Cell) 443-***-**** ******************@*****.***

PROFESSIONAL PROFILE

A results-oriented, team player with demonstrated success in analyzing,

upgrading and streamlining complex processes for improvement opportunities.

Proven ability to plan strategically while still executing tactically to

deliver results and ensure positive customer experiences, both internal and

external to an organization.

ACHIEVEMENTS

. Selected to be a member of the Data Migration team for SAP

. Promoted to the role of Site Management Expert (SME)

. Traveled to Germany for extensive training to become a SME Facilitator

for SAP supporting (13) sites including Canada, Argentina, Brazil and

Puerto Rico.

. Promoted to Americas Master Data/Transactional Data SME.

SUMMARY OF SKILLS

. Builds strong relationships with both internal and external customers

. Professional communication skills to work with all levels of an

organization

. Effective communicator and trainer

. Highly organized

. Process improvements in analyzing problems and process to find the

most effective solution

. Maintain high-level of self -motivation and ability to multi-task

. Experience with ISO 9001, 14001, SOX, World Class Manufacturing, Total

Quality Manufacturing, Six Sigma, Kaizen/Blitz

. Excellent computer skills which include Microsoft Office Suite,

Outlook and SAP

. Lean Manufacturing

PROFESSIONAL EXPERIENCE

Pall Corporation- Timonium, MD

Americas Master Data/Transactional Data Site Management Expert

(January 2013 to present)

. Define and monitor all sales and distributions Sales Division Master

Data, including query writing and data validation.

. SAP Business Intelligence Reports for Sales & Marketing.

. Provide support while transitions are made from MAPICS to SAP (trouble

shoot, modify system settings and provide direction to IT staff.

. Data Quality Coordinator for SD master data.

. Support issue resolution and change request.

. Support users for Sales Division, Finance, Production and Shipping.

. Perform formal User Acceptance Testing (UAT) and data validation

. Provide SAP Business Intelligence reports for Sales and Marketing.

. Supervise the Master Data Scrubbing Team which included Argentina,

Brazil and Americas to ensure the master data was converted correctly.

. Performed daily monitoring of EDI, made correction to IDOC errors and

worked with the Senior EDI team.

. Performed EDI/SAP testing, data verification and resolve

discrepancies.

Site Management Expert Sales Division Key User-(SME SD KU)

(May 2011 to January 2013)

. Performed formal user acceptance testing and data validation.

. Maintained readiness dashboards and issues logs.

. Assisted with the system rollout and end user training.

. Conducted SAP SD Operations training for all facilities in United

States (Americas) and Canada, Argentina, Brazil and Puerto Rico.

. Comprehensive SAP Global System experience

*Participated in business simulation testing and issue

resolution workshops for WH SAP

Implementation.

*Created and edited SAP Transaction simulation on UPerform.

*Business Intelligence Commercial Key User

. Support user for the following departments: Sales division, Finance,

Production and Shipping department.

Customer Support Representative

(September 1988 to May 2011)

. Managed major customer account (domestic and international) to include

problem solving.

. Entered and expedited customer orders, issues credits and debits and

returned goods authorizations.

. Communicated with manufacturing facilities to include coordinating

expediting orders with production and shipping.

. Provided technical assistance to customers, distributors and other

Pall sites.

. Analyzed and consolidated data to create reports for all levels within

the organization.

. Served as liaison between various departments of the Pall Corporation.

. Quote special pricings for contracts and entered them into the CRM

system.

. Coordinated with engineers in the technical department for special

orders.

. Provided order status, product availability and tracking information.

. Participated in Kaizen events throughout the Pall Timonium facilities.

. Design and implement changes to serve internal and external customers.

. Set-up new customers quote/review pricing and maintain pricing in CRM.

. Consult with customers regarding system application, recommend filter

housings and cartridges to meet customer specifications.

. Travel to client facilities for product training.

EDUCATION & CERTIFICATES

Morgan State University, Baltimore, MD Graduated - 1986

Bachelors of Science - Computer Science

Leadership and Management

World Class Manufacturing

Negotiation Skills

Computer Skills

Microsoft Office SAP Global System

Lotus Notes Outlook

HP Quality Center AS400 Mainframe

CRM SQL

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