Manager Management

Zara Malik

***** ********* **. *********, ** ****2 571-***-**** ************@*****.***

OBJECTIVE

To obtain a position as a help desk analyst where I can utilize my Information Technology skills and gain

necessary experience to advance my career.

ACADEMIC EXPERIENCE

NORTHERN VIRGINIA COMMUNITY COLLEGE Sterling, VA

Associate of Science in General Studies

PROFESSIONAL EXPERIENCE

LIFETIME SMILES HAYMARKET, VA May 2011-Present

Office Manager

• Measure performance against defined business targets and goals

• Develop treatment cases and present them to clients

• Manage, train, and administer staff to effectively update software

• Develop and implement office policies and procedures to ensure compliance with State, Federal and

other regulatory policies including HIPPA

• Primary contact for patient records and maintaining all patients and updating the Dentrix

software

• Generate ad hoc reports for executive management to accurately reflect business performance

AT&T Chantilly, VA Jan 2010-Sep

2011

Assistant Manager

• Diagnose, troubleshoot, and fix smartphones to ensure proper functioning

• Consulted with clients to find suitable devices to fit their personal and business needs

• Responsible for the overall security management of multiple stores

• Responsible for the control of all shipments; by tracking IMEI numbers and uploading them in database

• Configured, presented, and set-up demonstration units in order to provide a hands-on experience for the

clients

• Responsible for high-end inventory which resulted in conducting multiple audits and generating reports

which were presented to senior management

• Effectively communicated with internal departments to process orders and complaints

• Managed and trained numerous employees to ensure excellent client satisfaction

FANNIE MAE RESTON, VA Aug 2008-Jan 2009

Help Desk Analyst

• Provided technical support which included remote desktop sharing to ensure effective end user resolution

• Diagnose, troubleshoot and resolve a range of software and connectivity issues. Excel in asking probing

questions and researching, analyzing and rectifying problems

• Managed the process of loan approvals which consisted of troubleshooting Oracle application and finding

the root cause

• Provided end user support in multiple ways such as calls, emails and online support

SKILLS & PERSONAL

WINDOWS XP, WINDOWS 7

OSX MOUNTAIN LION

MICROSOFT OFFICE 2003, 2007, 2013, POS 2, ACTIVE DIRECTORY, REMEDY

PROFICIENT IN THE USE OF PC AND MAC PLATFORMS

200+ hours in Management Experts Incorporated (MGE)

~References Furnished Upon Request~

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