Sales Manager

James Nagle

Business Account Manager - Frontier Communications

Janesville, WI

**********@*****.*** - 608-***-****

WORK EXPERIENCE

Business Account Manager

Frontier Communications - Madison, WI - 2013 to Present

Madison, WI 2013-Present

Sixth largest local exchange carrier in the United States serving rural areas and smaller communities.

Business Account Manager

Prospect within account module and identify new sales and winback opportunities through cold calling,

generating proposals/contracts through a consultative selling approach.

Assisted in caring for terminally ill relative 2011-2013

Provided around-the-clock medications, daily hospital visits, family representative in dealings with hospice,

provided financial advice.

Business Account Manager

AT&T - 2010 to 2011

Identified and grew small to mid-market business and/ or State and Local Public Sector accounts, built a

revenue generating sales pipeline, primarily consisting of new and existing accounts.

• Led an account team responsible for the retention, growth, and acquisition of a customer base of

approximately $7 million in annual wireless revenue

• Achieved 97% to quota for 2010

• Conducted quarterly Blackberry device and BES & BIS server trainings for our wire line account team.

• Met with various C-Level, VP, IT, and other administrative staff to discuss wireless, RIM, GPS, and other line

of business solutions that fit within the framework of the customer's needs

• Identified key decision makers by cold and warm calling while building and managing a sales funnel for Data

and Voice activations

• Determined ROI by consulting with clients on their current state of business

• Executed closing of business accounts while exceeding key quota metrics

Government Sales Representative

AT&T - 2007 to 2009

Managed multiple projects and engagements while understanding customer business environment. Presented

the best solutions that met the customer needs. Provided telecommunications sales experience and technical

experience.

• Assisted regional account team with placing customer orders and providing post-sale customer education on

wireless service and equipment in Federal Government, Education, Medical, and State and Local segments

• Provided technical troubleshooting and problem solving to State and Local accounts which assisted in

decreasing churn .5% in 2008

• Identified and prospected new business while growing existing business revenues and met all win back goals

• Effectively identified and capitalized on opportunities to generate new business through referrals of current

satisfied customers

• Met or exceeded sales metrics during complicated business era, finishing at 110.16% to quota for voice and

data applications and other line of business solutions in 2008, and 104.04% in 2009.

• Consulted and recommended data solutions increasing sales revenue and penetration

• Was responsible for contacting, proposing, and managing State/Local Government accounts of up to 50 lines

• Contacted schools qualifying for Government-funded E-Rate programs using various cold calling techniques

and customized proposals to fit specific customer needs

• Collaborated with field Account Managers/Executives and area sales management to execute strategies to

exceed target goals

Communications Consultant

AT&T - 2004 to 2007

Led store in reaching its sales, financial, and customer service objectives through new line activations, IMEI

changes, accessory sales, bill analyzation, competitive awareness, and explanation of new and existing

products and services.

• Was promoted to Data Subject Matter Expert in 2005 by store and district management

• Met or exceeded all sales metrics in the store environment. Achieved 155% to quota in 2004, 103% in 2005,

108% in 2006

• Contributed proactive planning, developing, and implementing of sales campaigns/promotions to expanding

utilization of company products and services

• Selected to be a member of Wisconsin's "feature team" by area management which is a group of

overachieving and top feature producers assigned to assist fellow employees in increasing IRU feature

attainment

• Finished in 3rd place in Wisconsin/Illinois for overall sales attainment for January and February 2007 Circle

of Excellence program

• Led Wisconsin in overall power rankings in July 2005 resulting in being named Sales Representative of the

month for the Southern Wisconsin district

• Worked closely with the University of Wisconsin beginning in August 2005, assisting them with our voice

and data products and services, successfully negotiating and closing a 55 line new Blackberry account in

January 2006

Communications Consultant

Verizon Wireless - 2001 to 2004

Store sales leader in activations, renewals, data additions, accessory take rate, and high-tier rate plans during

my tenure.

• Developed and demonstrated new customer acquisition techniques

• Pro-activity in cold-calling resulted in leading our district in data and feature attainment during my tenure

• Achieved 175% to quota in 2001, 158% in 2002, 163% in 2003, and 125% in 2004

• Implemented the "VZ New-Hire training program" which was a program that I developed and assumed

responsibility for coaching, mentoring, motivating, and training new employees in multiple corporate retail

locations

• Assisted all customers with a high degree of professionalism through frequent and consistent post-sale follow

up • Earned multiple top Communications Consultant honors for exceeding assigned quotas

Automotive Consultant

Don Miller Dodge - 1997 to 2001

Surpassed company standards by consistently overcoming objections and successfully negotiating 19 new

and used automobile transactions/month

• Maintained and utilized a personal sales funnel effectively through consistent lead generation and follow up

allowing me to prove myself as a sales leader within the organization

• Uncovered and evaluated customer needs while demonstrating vehicle performance and features through

walk-around and demonstration drives

• Received the "Gold" award from Chrysler Motors Corporation for Outstanding Automotive Sales Achievement

in 2000

EDUCATION

Associates of Arts

Southeastern Academy

1990 to 1991

SKILLS

Avaya IP Phone System - 2013, •Several years of experience in multiple Microsoft applications including

Word, Excel, PowerPoint, Access, NetMeeting, Telepresence, and several AT&T and Verizon Wireless core

applications. Several years of device and product training with emphasis on data. AT&T Data Certified 2008

- 2010. •Training in several network technologies. Verizon Wireless CDMA, Sprint W-CDMA WiMAX, AT&T

GSM/UMTS/LTE. AT&T Professional Sales Skills Training. Science of Consultative Selling – 2010. Proficient

in Salesforce

LINKS

http://www.linkedin.com/pub/jim-nagle/29/388/a07

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