Customer Service Manager
Resume:
Marshall A. Edwards **** *rd Street; Port Neches, TX. 77651
********.*.*******@*****.*** 956-***-****
Summary of Best Fluent in Spanish, management experience, translation experience,
Skills strong customer service skills, tutoring, cross-cultural
communication, procedural training, experience in community
development, strong ability to organize a disarray of information
and materials either through filing or in a computer database.
Strong Storage/Inventory/Stocking skills as well supply running.
Degrees Bachelor of Arts in International Ministries (Cultural
Anthropology), Honors
2001: Moody Bible Institute, Chicago, IL
Associates of Arts in General Education
1997: Clark Community College, Vancouver, WA
High School Diploma, Honors
1994: Hudson's Bay High School, Vancouver, WA
Training and Certifications:
Graduate: Language Program in Advanced Spanish 2010: Rio
Grande Bible Institute, Edinburg, TX
Certificate: Language Program Levels IV and V/Intermediate
Spanish 2010: National Autonomous University of Mexico,
Mexico City, Mexico
Survival and Crisis Management Training 2009: Fort Sherman Academy,
Pinehurst, ID
Certified as ESL Teacher 2008: Institute of the Nations, Lebanon, PA
Post Graduate Hours: 44 2007: Graduate Institute of Applied Linguistics,
Dallas, TX
Graduate: Language Program 2004: El Buen Samaritano, Siguatepeque, Honduras
Work Experience:
Administrative Assistant with Rio Grande Bible Institute;
Edinburg, TX.
From Sept. 2013 to December 2013
Job duties: Keep stock and update inventory for all
promotional materials, call and thank donors weekly, answer
phone as needed, make file of sample letters and use it for
the construction of department documents, Learn Shelby/a
donor database, Grant Writing as needed, keep a calendar of
department activities including the scheduling of music
groups and the locations of those traveling within the
department, attend daily meeting at 1pm for prayer and update
of records, establish and maintain the filing system, supply
runner, develop foundation database for fundraising, and
miscellaneous duties as assigned.
Professional Sales Consultant with Bert Ogden Chevrolet;
Mission, TX.
From March 2013 to August 2013
Job duties: Approaching potential clients with sales
strategy, demonstration and testing of products, walking
buyers through application and financing options, delivery of
product, checking on clients after purchase to ensure
customer satisfaction, and basic marketing.
Parts Puller with Rush Truck Center; Pharr, TX.
From February 2012 to March 2013
Job duties: Retrieving parts from warehouse, forklift
operation, stocking/pricing, inventory, answering phones,
shipping/receiving, familiarity with SAP (a warehouse
software), pushing/pulling/lifting 70+ lbs., and other
miscellaneous duties.
Missionary to Latin America with Pioneers; Orlando, FL.
From August 2008 to June 2012
Job duties: ESL teacher, cross-cultural communication,
construction, help lead Children's Program, and miscellaneous
support.
Office Manager with A-1 Thrifty Plumbing; Vancouver, WA.
From December 2007 to August 2008
Job duties: Data Entry along with quality assurance, Word
Processing, Filing, and Stocking/Inventory/Storage
procedures.
A full list of jobs worked beyond these six years is
available upon request.
Work Related Skills (in alphabetical order but not including
previously stated skills): Children's Programs Director for
10 months, Event Management for 6 months, Finance
Administration for 6 months, Professional Glazier for 2 years
and 6 months, Handbook Preparation: a budget handbook and a
training manual, Janitorial for 1 year and 4 months,
Linguistic Analysis for 1 year and six months, Metasoft
Software: Foundation Search Database for 3 months, Mortgage
Firm file copying and storage for 3 months, Office Equipment:
Computers, Faxes, Copy machines 2 years and 3 months, Public
Speaking for 4 years and 6 months, Research Investigation for
3 months, Roll Coater operation for 2 years and 6 months,
Teaching for 4 years and 3 months, Technical Drawing for 4
months, Typing 50-60 wpm for 23 years, and Youth Programs
Director for 2 years.
Personal and Professional References:
Dr. Crane, VP of Ministerial Advancement at Rio Grande Bible Institute of
Edinburg, TX. and a former college president 605-***-****
Dan Antoniuk, Field Representative of Ministerial Advancement, Rio Grande
Bible Institute of Edinburg, TX. 956-***-****
Jes s (Chuy) Torres, Customer Relations Manager at Bert Ogden Chevrolet in
Mission, TX. 956-***-****
Lisa Williams, personal character reference, friends for over 23 years
Community Involvement:
*Youth Leader/Mentor of at risk youth at Mission Mennonite Brethren Church
in Mission, TX. 12/2010-01/2013
*Children's Director at First Baptist Church of Vancouver, WA. 4/2009-
1/2010
*Community Development in Honduras from 2/2004-2/2006
*President of Christian Ministries, Clark Community College, 12/1996-
06/1997
*Chaired ASCC Finance Committee as the VP of Finance, Clark Community
College, 12/1996-06/1997
*Community Development in the Ukraine Summer of 1995
*Counselor at Billy Graham Crusade in Portland,OR. September of 1992
*Teacher for summer program KSDK in Portland, OR. Summers of 91 and 92
*360+ hours of community service in junior and senior years of highschool.
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