Customer Service Representative

Courtney Blaziek

***** ********** *****

Denver, Co 80249

Cell: 707-***-****

Career Overview:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success. Call Center Representative versed in customer support in high call

volume environments.

Core Strengths:

Strong organizational skills High customer service standards

Energetic work attitude Call center management

Customer service expert experience

Telecommunications knowledge Self-starter

QuickBooks Microsoft Office

Employee training and Problem resolution

development Strong problem solver

Self-starter Dedicated team player

Courteous demeanor

Accomplishments:

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned

tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Promoted to Call Center Trainer in 4 months.

Work Experience: October 2012 to November 2013 - Northbay Corp Santa Rosa, CA

Customer Service / Dispatcher / Trainer

Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries. Addressed

customer service inquiries in a timely and accurate fashion. Developed effective relationships with

all call center departments through clear communication. Built customer loyalty by placing follow-

up calls for customers who reported product issues. Provided cross training to staff members.

Trained staff on how to improve customer interactions.

References Upon Request

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