Customer Service Manager
Resume:
Jacqueline F. Taylor
Detroit, MI 48235
OBJECTIVE
Job Coach: To enthusiastically innovate, be creative, utilize modern technology, screen, recruit, test,
train, supervise, do case management, and also be a field representative for a company who wants
fresh ideas, excellent customer service for a person with a extensive Human Resource background.
Aggressively would like to teach others to do proper job search techniques, job readiness, testing, barrier
removal, listening skills, dress for success, positive affirmations, self esteem, and discipline to stay on
a job and obtain good career. Assertively hardworking, dependable, and trustworthy. Actively loyal to
company, and a dedicated team member.
EMPLOYMENT HISTORY
Payne Pulliam School of Trade and Commer, Detroit, MI
01/2008 - 04/2009 Job Developer
Interviewed and assessed clients employment needs. Kept accurate case management documentation.
Placed clients on jobs according to their skills. Supervised the floor as a combination floor manager in
charge of daily operations of a busy employment business. Trained students for interviewing techniques,
proper job search skills, job readiness, and taught them how to retrain for employment. Gave them referral
sources for additional training to enhance their careers, and taught them how to remove barriers for future
endeavors. Did screening, interviewing, evaluating and staffing for employers. Represented company in
job fairs, and cold calling to employers to ascertain their needs for staffing of their various companies.
Operation Help Inc., Detroit, MI
01/1977 - 10/2008 Job Developer
I placed people on jobs according to their skills. I also taught job search skills, job readiness, listening
skills, dress for success, and acted as a job coach for low income participants of the Michigan Works
programs. Did job fairs, attended human resource workshops, and taught classes in motivation, and self
esteem. Acted as a liaison between employers, and prospective employees. Did extensive field work
according to where the clients were sent for jobs.
Operation Get Down, Detroit, MI
1/1976 - 1/1976 Assistant Bookkeeper
Assisted head bookeeper in the food co-op with posting to accounts payable and acounts receivable.
Gave out food to the low income families in metro Detroit packaged food from warehouses, and distributed
it to assigned people.
EDUCATION
Associate Degree Human Resource Certificate
Major: Nursing Major: Labor Studies
Wayne County Community College, MI Wayne State University School of Labor, MI
Accounting Certificate
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Major: Bookeeping
Detroit Business Institute, MI
CERTIFICATES AND LICENSES
Human Resources, Wayne State University, MI
Accounting, Detroit Business Inst., MI
SKILLS AND ABILITIES
Organizational skills, computer literate, detail oriented, floor supervisor, Job Developer, Job Coach, Attend
Job Fairs, Manager, Instructor, Field representative, Executive Secretary, can run a busy office, teacher,
ability to meet Quotas and deadlines people person, motivational speaker
NOTES / OTHER INFORMATION
Worked with the disadvantaged low income persons. ex-offenders, Michigan Works Affiliate customers,
and other displaced workers.
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