Project Manager Quality Control

PETER PUGA

*** * **** ** . *** York City, N Y * *016

Cell: 505-***-****

**********@*****.***

SUMMARY

Motivated professional accomplished in project management, linguistic services, quality assessment, vendor strategy, as well

as project coordination experience and office management.

H IGHLIGHTS

Spanish and Mandarin fluency Multilingual/cross-cultural experience

Customer experience expert Organized

Excellent analytical skills Exceptional communicator

Cooperative team member Microsoft Office Suite expert

EXPERIENCE

CHINA NATIONAL PETROLEUM CORPORATION

Beijing, China

06/2013 to 10/2013

Senior Project Coordinator (Temp)

Designed the employee performance evaluation process and merit program. Created and implemented the exit and

interview program process. Advised top management on appropriate employee corrective actions. Created and modified job

descriptions within all departments. Processed all salary changes stemming from merit increases, promotions, bonuses and

pay adjustments. Supported more than 200 employees at all levels, including executive leadership. Drive localization project

management for training product from inception to launch, including resource allocation, scheduling, and budgeting, as well

as quality, and risk management. Spearhead department initiatives including translation quality, process improvements,

vendor strategy, and tools improvements.

GTE Consulting

Beijing, China

02/2011 to 05/2013

Senior Project Manager and Employee Trainer

Senior project manager in the Chinese patent translation and validation department; promoted to senior project manager in

June 2011. Managing a portfolio of international clients, including a multinational publishing company, and catering to their

specific translations requirements in order to secure validation of their products in designated European states and US.

Receiving frequently urgent translation requests from clients, examining source texts for possible adaptation of previously

translated documents so as to reduce client costs; entering orders on company database, seeking allocation of translators,

assessing translator availability, corresponding with translators and negotiating return dates. Prioritizing a large workload,

whilst constantly catering to the specific requirements of each client and, in doing so, developing and maintaining excellent

client relations. Responsible for the orientation of new junior coordinators, training them throughout their three-month

probationary period and collaborating with the department manager to compile

CULTURAL HERITAGE PROTECTION CENTER OF TSINGHUA UNIVERSITY

Beijing, China

02/2012 to 08/2012

Freelance Editor

Effectively applied technical research and cross-cultural knowledge in grant applications as well as participated in think tanks

that assisted Project Managers with new and ongoing projects. Worked in groups assessing quality control and risk analysis

for existing and prospective projects. Final editor and proofreader of over 7 applications to UNESCO, several of which are

under review as final contestants for World Heritage status.

BANK OF OKLAHOMA

Tulsa, OK

09/2010 to 01/2011

Banking Software Intern

Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Executed

financial due diligence and created a valuation model to establish enterprise value and purchase price. Implemented unit

and integration tests to consistently deliver high quality features.

JP MORGAN CHASE

Tulsa, OK

08/2009 to 08/2010

Sales and Service Associate

Retained and ensured proper handling and care of hundreds of existing client accounts. Responsible for implementing all

business-building and relationship-building expectations with uniquely assigned accounts and customers. Consistently met

and exceeded department expectations for productivity and accuracy levels. Built and maintained effective accounts

receivable and cash flow monitoring systems.

EDUCATION

2011

DIPLOMA: CHINESE LANGUAGE AND CULTURE

Beijing Normal University, Beijing, China

Acquired fluency in Chinese (Mandarin). 4.0 GPA, Graduated Summa Cum Laude from top-tier Chinese university.

2010

BACHELOR OF ARTS: PSYCHOLOGY

Oral Roberts University, Tulsa, OK, USA

Coursework in Business Administration and Industrial-Organizational Psychology. Top 15% of class.

LANGUAGE SKILLS

English - mother tongue

Spanish - fluent

Chinese - advanced; excellent level in reading and writing

French - conversational; excellent level in reading and writing

SOFTWARE/SYSTEM SKILLS

Microsoft Windows, OSX; Microsoft Office, Lotus Notes/Lotus Word Pro; SDL Trados; Wordfast; Praat; Adobe Access,

HTML, WWW, FTP.

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