Customer Service Sales
Resume:
Sophia Pee
*** ********** ***** ********, ** ****0
************@***.*** Cell /803-***-****
Work Experience:
Area Supervisor
Kohl's - Columbia, SC
October 2012 to present
Key Holder; Open and close the store as well as pull all sales and credit reports every morning to
compare year to date to set goals.
Processed ship from store online orders by mailing customers their online orders through UPS
and Federal Express services within specific deadlines. Perform proper sorting, wrapping and
weighing all outgoing mail.
• Prepared and display merchandise for sales to customers from the delivery truck manifest and
prepared each department for incoming merchandise.
• Strategically planned a place to display merchandise to meet the consumer needs to sale
merchandise and have the best profits for 4 years in a row.
• Effectively placed merchandise that was simple enough to insure the consumer's attention of the
product for gaining a sale.
• Strategically presented department grid of merchandise by using my managerial skills to display
merchandise.
• Manage over 40 or more employees as well as exhibiting great leadership skills and monitored
the schedule weekly to ensure coverage was accurate to meet the work load task.
• Adhere to the company's policies, procedures and business ethic codes and ensures that they are
communicated and implemented by the other team members along with demonstrating the ability
to make great decisions for the company to ensure big profits for the organization.
• Maintained cordial and professional working relations while explaining and clarifying errors.
• Interviewed and assisted in the hiring of new sales associates.
• Coordinated biweekly orientation classes for 10-20 new hires.
• Administered, coordinated, and supervised sales associates on proper techniques to encourage
the Kohl's department store credit card to our customers with great incentives.
• Conducted opening and closing huddles to discuss totals in money made and totals in the
number of store credit cards obtained each day of business.
• Instructed, supervised and evaluated the performance of 20 sales associates.
• Over 20 years' experience in retail; management, inventory, merchandising, sales, receiving,
shipping, tracking tuck manifest, supply and orders.
• Explained company personnel policies, benefits, and procedures to employees or job applicants
• Experienced in 10-key calculators, fax machines, photocopying equipment, email software;
Microsoft outlook, excel, and knowledge of administrative and clerical procedures.
• Prepared the early morning cash office; balancing of all 18 registers and preparing the daily cash
deposit for Garda armored car pickup as well as setting up 18 registers for cashiers and the
merchandise return registers located in the customer service area for returns.
• Identified complex problems and reviewing related information to develop and evaluate options
and implement solutions.
• Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure
compliance with safety regulations.
• Kept records on the use and damaged stock or the equipment to handle the stock.
• Examined and inspected the stock items for wear or defects and reported to management.
• Provided assistance or direction to other stockroom workers.
• Verified inventory computations by comparing them to physical counts of stock and investigate
discrepancies or adjust any errors.
• Received and counted stock items, and recorded the data manually or computer.
• Executed the ability to arrange merchandise in a certain order or pattern according to a specific
rule.
• Examined equipment to detect leaks, worn or loose parts and kept stock carts ready to go.
• Established a system to keep up-to-date technically and applied knew knowledge.
• Entered, transcribed, recorded and stored information within appropriate departments.
Teller, II Supervisor
Community Bank – Heidelberg, Germany
September 2009 to August 2012
Supervisor: Claudia Koons-Schmacher (062**-******)
• Trained and supervised entry level tellers in daily cash counting procedures that resulted in the
reduction in monetary loss for the company by 20% and under within 3 month span.
• Experienced in all vault procedures such as daily counts and the adding and subtracting of currency and
financial paper, adding currency and subtracting currency to the automatic teller machines, conversions of
all currencies, selling cashier's checks, foreign currency checks and local currency checks, along with all
cash transactions and helping to trouble shoot areas with customers' accounts.
• Provided administrative assistance in all areas, filling and other support services to the branch staff.
Worked closely and provided input to the banking center manager to continually to improve banking
center performance.
• Performed inventory management related duties including the inventory of all Government Issue items
such as printers, scanners, cash counting machines and more.
• Maintained the highest level of customer service standards along with representing great leadership
skills and motivate tellers to perform their jobs well and give the best customer service.
• Processed transactions accurately and efficiently to build customer confidence, trust, based on
established policies and procedures.
• Loaded and serviced automated teller machines for the dispensing of funds and keep a daily count of
United States currency as well as the local currency (Euro) for the German citizens.
• Troubleshoot problems if there are any errors with the automatic teller machines and find a fast solution
to keep the machines operating and functional for the public.
• Accomplished and demonstrated the banking center policies and procedures to ensure compliance is
within the federal government.
• Performed clerical task such as typing, fillings, faxing and coping and numerous transactions such as
selling and redeeming savings bond and travelers' checks, money orders, foreign currency checks which
are Great Britain Pounds along with monitoring employees work schedules to insure that there is always
staff coverage during lunch breaks.
• Resolved customer complaints or answer customers' questions regarding policies and procedures.
• Provided employees with guidance in handling difficult or complex problems dealing with complaints or
disputes.
• Trained or instructed employees in job duties or company policies or arrange for training to be provided.
• Reviewed records or reports pertaining to activities such as production such as products sold, and
monitored work activities, or evaluate performance.
Interpret and communicate work procedures and company policies to staff.
• Familiarized and accomplished in the company' bookkeeping software, email software, and adobe
systems software.
• Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions
or approaches to problems.
• Performed inspection, assembly and packaging of all hardware to re-route to other facilities.
Member Service Representative
Andrews Federal Credit Union - Schinnen, Noord-Holland, 09703, NL
August 2008 to May 2009
Supervisor: Donna Arcelli (003*-*****-****)
• Performed clerical task such as typing, fillings, faxing and coping and numerous transactions such as
selling and redeeming savings bond and travelers' checks, money orders, foreign currency checks which
are Great Britain Pounds along with monitoring employees work schedules to insure that there is always
staff coverage during lunch breaks.
• Adheres to the company's policies, procedures and business ethic codes and ensures that those
policies are communicated and implement properly by the entire staff.
• Maintained the highest level of customer service standards along with representing great leadership
skills and motivate tellers to perform their jobs well and give the best customer service.
• Processed transactions accurately and efficiently to build customer confidence, trust, based on
established policies and procedures.
• Troubleshoot, disassembled and repaired reachable parts for the automatic teller machines due to down
communications.
• Recorded, documented and tracked daily, weekly and monthly payment by customers on a spreadsheet.
• Trained 5 people on the daily reports per spreadsheet for customers that were not able to make the
monthly payments due to deployments.
• Conferred with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
• Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Demonstrated knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction.
• Provided full attention to what other people are saying, taking time to understand the points being made,
asking questions as appropriate, and not interrupting at inappropriate times.
Children's Supervisor
Kohl's - Stockbridge, GA
February 1998 to November 2007
John Harris 770-***-****)
• Managed and scheduled 20 sales associates to perform department work load tasks that resulted in an
increase in department sales by 90% per quarter for 3 straight quarters.
• Prepared and display merchandise for sales to customers from the delivery truck manifest and prepared
each department for incoming merchandise.
• Strategically planned a place to display merchandise to meet the consumer needs to sale merchandise
and have the best profits for 4 years in a row.
• Effectively placed merchandise that was simple enough to insure the consumer's attention of the
product for gaining a sale.
• Strategically presented department grid of merchandise by using my managerial skills to display
merchandise.
• Great leadership skills and monitored the schedule weekly to ensure coverage was accurate to meet the
work load task.
• Adhere to the company's policies, procedures and business ethic codes and ensures that they are
communicated and implemented by the other team members along with demonstrating the ability to make
great decisions for the company to ensure big profits for the organization.
• Maintained cordial and professional working relations while explaining and clarifying errors.
• Interviewed and assisted in the hiring of new sales associates.
• Coordinated biweekly orientation classes for 10-20 new hires.
• Administered, coordinated, and supervised sales associates on proper techniques to encourage the
Kohl's department store credit card to our customers with great incentives.
• Conducted opening and closing huddles to discuss totals in money made and totals in the number of
store credit cards obtained each day of business.
• Instructed, supervised and evaluated the performance of 20 sales associates.
• Over 20 years' experience in retail; management, inventory, merchandising, sales, receiving, shipping,
tracking tuck manifest, supply and orders.
• Explained company personnel policies, benefits, and procedures to employees or job applicants
• Experienced in 10-key calculators, fax machines, photocopying equipment, email software; Microsoft
outlook, excel, and knowledge of administrative and clerical procedures.
• Prepared the early morning cash office; balancing of all 18 registers and preparing the daily cash
deposit for Brinks armored car pickup as well as setting up 18 registers for cashiers and the merchandise
return registers located in the customer service area for returns.
• Identified complex problems and reviewing related information to develop and evaluate options and
implement solutions.
• Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance
with safety regulations.
• Kept records on the use and damaged stock or the equipment to handle the stock.
• Examined and inspected the stock items for wear or defects and reported to management.
• Provided assistance or direction to other stockroom workers.
• Verified inventory computations by comparing them to physical counts of stock and investigate
discrepancies or adjust any errors.
• Received and counted stock items, and recorded the data manually or computer.
Pre-K Assistant
Especially for Kids
Riverdale, GA 30274
Mr. Van Dyke 770-***-****
• Maintained control during a full day starting from the arrival through the departure of
children.
• Established a classroom setting that promoted positive and youth interactions with other
children and adults.
• Supervised child at all times during the day of outdoor and indoor activities.
• Prepared weekly lesson plans to incorporate special projects as part of a learning while
play environment.
• Recorded each child’s participation in separate individual journals for the parents to read
weekly.
• Interacted with children using approved techniques and guidelines for development.
• Prepared weekly bulletin boards to correspond with the weekly theme.
• Worked well with senior staff and other teachers to implement learned techniques for
teaching children.
• Performed monthly procedures for evaluation drills to master the route in the event of an
evaluation.
• Completed all learning modules geared to monthly child development training.
• Completed CPR and First Aid classes.
• Scheduled and help conference in incorporate parent participation.
• Analyzed and explained to other teachers the importance of procedures and policies to
remain within compliance.
• Completed training that focus on the proper techniques to observe participants to notify
neglect, illness or abuse.
Education
Bachelors in B.A. Business Human Resource Management
Columbia Southern University - Orange Beach, AL 2009-2012
General Studies
Benedict College - Columbia, SC 1987-1990
Skills
Microsoft Excel, typing, spreadsheets, word processing, Internet and email literate, office equipment;
scanning, faxing, switchboard phone, 10 Key
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