Customer Service Manager

Jeffery Thomas Smith

**** * **** *, *** * Riverdale, Utah 84405 *********@*****.*** 435-***-****

OBJECTIVE .

My objective is to establish long-term career based employment with an organization that will allow me to utilize and

adapt my extensive customer service and management experience in assisting other newer employees just beginning

in the work force.

EXPERIENCE

Common Cents Stores Ogden, Utah November 2010 - November 2012

Second Assistant Manager

● Perfomed the nightly responsibilities of cleaning and organizing the store in preparation for the next days regular

business. Oversaw all aspects of the graveyard shift, Balanced the daily store monies and receipts from all employees

having worked that day. Compiled all store paperwork, fuel totals, daily sales, and vendor receipt paid-outs and

entered information in computer and sent report to corporate headquarters.

Fast Stop Stores Ogden, Utah January 2009 - October 2010

Store Manager

● Oversaw the day to day operations of the store responsibilities from opening time until closing time each day.

Responsible for balancing money receipts and preparing daily bank deposit. Accepted and verified vendor deliveries.

Paid-out monies on accounts that were cash only. Accepted applications, interviewed potential new hires, did store

training, wrote evaluations, and discharged unsatisfactory employees.

Burger King Restaurant Roy, [company state needed] August 2006 - January 2009

Senior Assistant Manager

● Ran shift on a day to day basis. Ensured customers were satisfied and that all orders were done in a proper and

timely manner. Responsible for daily money receipts at close of business, labor costs, food costs, speed of services

average times, and correct inventory counts on a nightly basis.

EDUCATION

Roy High School Roy, Utah June 1983

High School Diploma, GPA 3.65

Honors:

● National Honor Society

● Who's Who Among American High School Students

● Utah Boy's State Attendee

SKILLS

● Extensive customer service and management skills. Working responsibly one on one with customers in a variety

of backgrounds. Managing and being responsible for several employees at one time.

LANGUAGES

[languages needed]

INTERESTS

[interests needed]

AFFILIATIONS

National Restaurant Association

ServSafe Food Manager Certfication - October 2008

References are available upon request.

Contact this candidate