Customer Service Loss Prevention

SHANNON A. FAMA

*** ******** ********* *** **** PARK, NY 11040

516-***-**** *******.****@*****.*** NYS Security Guard License #100*********

Qualifications

Self motivated college graduate with strong communication skills. Strong ability to build relationships with

customers/co workers. Excellent ability to organize, prioritize and work under pressure, heavy work load and

deadlines. Very tolerant, flexible and able to easily adapt to situations.

Education January 2008, Adelphi University B.S in Criminal Justice, Psychology

Experience

Store Supervisor

October 2011 July 2012

Navy Exchange Service Command U.S.M.M.A. Kings Point, NY

Managed and developed a team of 6 employees. Provided continuous training to employees and conducted

evaluations. Coordinated employee schedules to ensure proper customer service. Completed daily cash

room procedures and prepared bank deposits. Conducted audits, implemented safety procedures, loss

prevention strategies to reduce shortage. Conducted weekly bi weekly inventory counts and ordered

merchandise. Stocked merchandise, received deliveries and oversaw stockroom operations. Implemented

visual merchandising strategies to increase sales.

Security Detective October 2011 March 2012

Macy’s Stamford, CT

provide retail security

Visual Security Officer December 2010 June 2011

Macy’s Nanuet,NY

Provided store security during busy holiday season to deter theft

Asset Protection Investigator July 2010 September 2010

Sak’s Fifth Ave Flagship Location Fifth Ave, NYC

Conducted floor and CCTV Surveillance.apprehended and processed shoplifters.conducted weekly

meetings with sales associates to increase awareness of Loss Prevention topics, conducted weekly

audits to ensure employee and customer safety along with decreasing shortage.

Lead Loss Prevention Detective July 2009 July 2010

Filene’s Basement Manhasset, NY and Fresh Meadows, NY

Multi Store location position. Conducted floor and CCTV surveillance. Apprehended and processed

shoplifters. Managed a team of employees and provided continuous training. Initiated

internal/employee investigations and prepared case files for interview by Loss Prevention Manager,

Conducted new hire orientation to all store associates and educated them about Loss Prevention

topics. Partnered with Store Management and successfully decreased shortage.

Loss Prevention Officer February 2009 August 2009

Kohl’s Yonkers, NY

Conducted surveillance, investigated cases, conducted audits, trained new employees and

enforced policies.

Customer Service Rep June 2007 August 2009

Raytel Cardiac Services Lake Success, NY

Provided customer service in inbound/outbound call center. Administered telephonic pacemaker

tests.

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