Customer Service Administrative Assistant

708-***-****•**************@*****.***

Janet Rodriguez

Itasca, IL 60143•708-***-****•**************@*****.***

Janet Rodriguez

Objective

A position as a Certified Nursing Assistant offering a compassionate nature, CNA certifications and training, and

exceptional communication skills to provide the highest level of care.

Experience

09/2013 - Present

Dunkin Donuts Berkeley, IL

Crew Member

Took pride in serving guests with passionate service and a smile. Executed all job assignments with

excellence and took accountability for understanding and achieving hospitality standards.

Enjoyed new and exciting challenges in a fast-paced environment. Demonstrated a positive attitude

when facing change. Readily shifted work focus when business needs changed.

Participated in training and coaching of new Crew Members.

03/ 2012 – 10/ 2013

Sheltered Village Woodstock, IL

Activity Aide

Assisted the Recreational Activities Leader and Activities Director, helping patients use equipment and

supplies.

Prepared equipment and ensured the safety of patients in activities, and helped keep records.

Planned programs for patients, which encouraged socialization, relaxation and exercise.

12/ 2009 – 11/ 2010

Monkey Joe’s Crystal Lake, IL

C ashier/ Party Host

Received "exemplary" and "exceed expectations" ratings on all performance reviews. Cited for

excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service

delivery and ability to find win-win resolutions.

Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak

dining hours.

05/ 2009 – 11/ 2009

McHenry County Workforce Crystal Lake, IL

Administrative Assistant

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks

and resolve customer issues with expediency.

Provided administrative and executive support within busy office. Manage executive plan client

meetings; prepare reports, spreadsheets and presentations; manage; and administer database.

Created and revised systems and procedures by analyzing operating practices, recordkeeping systems,

forms control, office layout, and budgetary and personnel requirements; implementing changes.

Education

Graduation: 12/ 2011

McHenry County College of Crystal Lake Crystal Lake, IL

Certified Nursing Assistant (CNA)

Certified CPR and AED American Heart Association BLS Healthcare Provide

R eferences

708-***-****•**************@*****.***

Janet Rodriguez

References are available upon request.

Contact this candidate