Customer Service Manager
Resume:
Stanley W Hodge
*************@*****.***
***** *. ******** ******* ***. 2024
Las Vegas, NV 89183
Objective:
Energetic, Self-Motivated, Reliable individual with Strong Organizational Skills is seeking an Entry
Level position with an opportunity for advancement.
Skills and Experience:
Member Service Rep- Desert Call Connection- Las Vegas, NV 05/13-Pres
Supported customers with activation,network support, billing issues, provided general
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information regarding the website
● Builds and maintain a professional relationship with customer providing prompt and accurate
service so as to promote customer loyalty
● Cancelled account and refunded accounts for customer satisfaction
Detail Manager- Black Diamond Details- Las Vegas, NV 07/07-05/13
Hiring, terminating, training, coaching, and managing all wash and detail crew members
● Ensuring service and quality standards are consistently maintained and improved
● Actively managing daily operations revenues and expenses
● Responsible for ordering and maintaining supplies
Customer Service Rep/Tech Support Tier 2- Client Logic-Las Vegas, NV 03/06-04/07
● Supported customers with activations, network failure, billing issues, upgrades as well as
providing general information regarding the product.
● Ensures and provides quality service to both internal and external customers
Inventory Specialist- Absolute Metals- Las Vegas, NV 01/05- 02/06
● Evaluating the cost movement of the company products and assessing the purchase and invoice
details
● Replenishing stock in the warehouse and filling of order forms
● Forecasting and estimating the potential stock requirements
Detail Manager- Benzo Luxury Rental Cars- Las Vegas, NV 04/04- 12/05
Supervise six man crew in conducting all cleaning prepping of vehicles
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Inspect vehicles of any defects, cleanliness, and reports findings
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Monitors the cleanliness and fuel of loaner and demonstrator vehicles
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Maintains the cleanliness and organization of work area, supplies and equipment
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Responsible for transporting of vehicles between major hotels and casinos, guaranteed customer
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pick up and delivery obeying all motorized vehicle regulations and laws
Operating all tools and equipment in a safe manner, obeying the safety procedures
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Reports any safety issues immediately to management and knows where and how to use MSDS
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sheets
Crew Member- Trader Joe's- Las Vegas, NV 02/01- 12/04
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
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that there is adequate change. Issue receipts, refunds, credits, or change due to customers
● Answer customers questions, and provide information on product. Resolve customer complaints.
Greet customers entering establishments. Offer customers carry-out service at the completion of
transactions.
● Establish or identify prices of goods and services, and tabulate bills using calculators, cash
registers, or optical price scanners. Sort, count and wrap currency and coins, Sell tickets and
other items to customers, Request information or assistance using paging systems. Stock and
price items on shelves
Education:
Long Beach College- Long Beach, CA 04/97- 09/99
General/ Culinary Arts- No Degree Acquired
Software/ System Skills
MS Word, PowerPoint, Excel, Spreadsheet
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