Customer Service Administrative Assistant
Resume:
KIM KELTERBORN
*** ****** ****** ********, ** ***64
***.**********@*****.***
Core Areas of Expertise Include:
Customer Service Project Management
Customer Retention Risk & Change Management
Transportation Management RFP Response Creation
Dispatch & Tech Communications Margin and Continuous Improvement
Software Knowledge/Experience:
Lotus Notes CLP AS400 server Excel
MS Office Super User Novell Super User V3
Visio EDI PkMS (Unix & iSeries)
MS Project SAP Delfour
Adobe JDE i2 Modeler & Optimizer
MS MapPoint Crystal Reports i2 Transportation Manager
MS Access and Excel SU PC Miler ILPS (Ryder Proprietary)
Paragon Paradox Etc.
PROFESSIONAL EXPERIENCE OVERVIEW
Office Manager
Zoom Plumbing, Dunwoody, GA 2009-2010
Key Responsibilities:
Single point of contact for all customer service needs from initial service request/inquiry, through scheduling,
●
maintaining contact with customers to ensure they are appropriately informed as to status of their service, to issue
resolution if needed for growing plumbing company, to ensure customers feel they are valued and received
superior service.
Design and publish of websites to promote Zoom Plumbing, including brainstorm new ideas and marketing
●
strategies to set company apart from competitors.
Attend industry and social functions representing Zoom Plumbing to expand commercial clientele.
●
Ensuring all city/ county permitting requirements is fulfilled before work commencing by Zoom Plumbing.
●
Administrative Assistant
(Finance Department)
Mohawk Industries, Kennesaw, GA 2007-2008
Key Responsibilities:
Extracting large volumes of financial data, parsing it down to an understandable format and including inputs from
●
all product offering “owners” to prep reports.
Utilizing data from JDE and other bolt on applications to create reporting structure used to manage to spend to
●
budget.
Provide weekly monitoring of financial progress and manage last two years, expected growth, forecast and annual
●
budget projections.
Kim Kelterborn Page 1 of 2
Various other ad hoc reporting and financial functions.
●
Customer Service Rep (Contract)
All Budget Mechanical Svcs., Roswell, GA 2006-2007
Key Responsibilities:
Collected, prepared, presented business case analysis providing industry standards and estimated revenue loss
●
incurred by not capitalizing division of existing clients.
Facilitated “start-up” of new division, per DOT and state regulations.
●
Annual projected net income $440,000, business cost $197,000 spread over 3 years.
●
Administrative Assistant
(IT Department)
Ryder Integrated Logistics, Alpharetta, GA 1997-2004
Key Responsibilities:
Management of proposal implementation to customers from point of business award.
●
Creating and maintaining master project plan. Cross-functional task level monitorship for start-
●
up/implementation.
Internal/external stakeholder communications, strategy conception, resource planning, implementation cost
●
estimates, transportation and distribution functional team management throughout implementation through
transition.
Program manager for CIP (Continuous Improvement Program) concentrating on higher margin producing “red
●
flag” accounts to assess organizational structure and overall operational effectiveness, yielding $8.9MM in direct
P&L impact (for business plan year ’04)
Administrative support of two VP’s and five Directors, coordinating schedules, meetings (internal and external),
●
travel arrangements and create and maintain expense reports to include reimbursement verification.
Create weekly monthly and project specific status reporting structure to present to executive team.
●
EDUCATION AND CERTIFICATIONS
Associates - Dekalb College / Bachelors Industrial Engineering - Georgia Institute of Technology
APICS – CPIM & Program Management Institute (PMI) & Lotus CLS
Kim Kelterborn Page 2 of 2
Contact this candidate