Operations Management

Jesse L. Santana

**** ********** *** - ****** *********, CA 91739

*********@*****.*** - 909-***-**** (home) or 909-***-**** (mobile)

http://www.linkedin.com/pub/jesse-l-santana/7a/677/917

Objective

Operations Management

Work Experience

Manufacturing Plant Production Manager II

Ventura Foods, LLC -

Ontario, CA

2011 to 2013

Accountable for the day-to-day operations of the Mayonnaise, Salad Dressings, Sauces, and Syrups

Production Department, on a 24/7 basis, to support an efficient operation and produce branded and

private label products, for foodservice/retail accounts in the U.S.A and overseas. Lead 4 direct reports

and up to 110+ indirect reports. Managed Production (spice room, tank farm, 10 making systems, and 19

finishing/packaging lines), Operations Planning and Continuous Improvement processes. Worked with the

plant functional department managers (Human Resources, Procurement, EHS, Controller/Inventory

Control, Engineering/Maintenance/Facilities, Warehouse, and Quality), and the Corporate R&D, Sales

and Customer Service teams to ensure production goals.

Selected Highlights:

• Increased volume throughput by 17%.

• Increased OEE by 3% in 6-months.

• Reduced recordable accidents by 30%.

• Developed, implemented and lead an “all-hands-on deck strategy” to support start-up operations and

running-through breaks.

Operations Team Leader/Manufacturing Unit Manager

HILL’S PET NUTRITION, INC., a global division of Colgate-Palmolive -

Commerce, CA

2007 to 2011

Accountable for the day-to-day operations of the Science Diet Operations Team to support an efficient

operation (dry and wet) and produce branded products for customers in the U.S.A, Japan and Australia.

Lead 1 direct report and up to 70+ indirect reports. Managed Operations (raw materials receiving,

storage, inventory, mixing, 2 making systems, and 3 finishing/packaging lines), Plant’s Sanitation

Program, Production Planning, Continuous Improvement, Quality, Maintenance and IT processes.

Worked with the plant functional departments (Finance, EOHS, Food Safety, and HR) to ensure

operations goals.

Selected Highlights:

• Contributed to the delivery of operational budget results – savings of $955K.

• Developed and implemented an Energy Reduction Program, which yielded a savings of $120K.

• Achieved 99.9% inventory accuracy rate of raw materials and finished goods.

• Implemented a yearly training plan for operators to certify in 3 pieces of equipment.

Operations Supervisor/Focus Factory Manager

COLGATE-PALMOLIVE -

Morristown, NJ

2006 to 2007

Accountable for the day-to-day operations of the Body Wash and Liquid Hand Soap by SoftSoap,

Afta® Men's After Shave by Mennen, and the Deodorant and Antiperspirant Stick by Mennen Focus

Factories, on a 24/7 basis, to support an efficient operation and produce branded products, for customers

in North America, Latin America, Europe, and Asia. Lead 2 direct report and up to 100+ indirect reports.

Managed Operations (5 base assembly lines, 6 making systems, and 13 finishing/packaging lines) with

an annual volume of 46MM and 530 active SKUs, Operations Planning, Continuous Improvement

processes, and the implementation of the following systems: EOHS, Customer Service, Regulatory

Compliance, Fund the Growth and Communication to our employees. Worked with the plant functional

department managers (Human Resources, Procurement, EOHS, Controller, Engineering, Maintenance/

Facilities, Warehouse/Inventory Control, and Quality), and the Corporate R&D, Sales and Customer

Service teams to ensure operations goals.

Selected Highlights:

• Launched conversion from LSSID base to AP SOY base - US savings of $900M and global savings of

$1.5M. Lead the implementation of the CP-11 case recycle program with a savings of $400M.

• Lead a cross functional team to develop and implement the Safety Start-up Inspection Program.

• Developed and implemented a plan to exceed budget production volume by 24%.

• Achieved 99.99% case fill for new product launch/ramp-up.

• Reduced Quality non-conformances by 20%. In partnership with US Packaging Engineering reduced

grid seal leakage to less than 5%.

• Developed, implemented and lead a cross functional team to consolidate job aids and 1 point lesson

(~300 documents) into 40 SOPs, which empowered team to operate, troubleshoot, changeover and PM

department’s equipment. Implemented an Autonomous Maintenance program.

• Developed, implemented and lead a strategy to deliver 99.25% finishing line documentation accuracy.

Area Leader/Business Unit Manager

COLGATE-PALMOLIVE -

Cambridge, OH

2001 to 2006

Accountable for the day-to-day operations of the Heavy Detergent Liquid and Injection Molding Business

Units, on 24/7 basis, to support an efficient operation and produce branded products, for customers in

North America. Lead up to 70+ direct reports - using the High Performance Work System. Managed the

Operating Budget of $11M+, Operations of the Heavy Detergent Liquid Areas 23, 45 (4 bottle blow

molding wheels using high density polyethylene, and 4 finishing/packaging lines using a high-speed fill-

seal environment) and the Injection Molding Area (2 caps making lines using polypropylene and 2 spouts

making lines using high density polyethylene), Operations Planning and Continuous Improvement

processes, and the implementation of the following systems: EOHS, Customer Service, Regulatory

Compliance, Fund the Growth and Communication to our employees. Worked with the plant functional

department managers (Human Resources, Procurement/Inventory Control, EOHS, Controller,

Engineering, Maintenance/Facilities, Warehouse, HPWS, and Quality), and the Corporate R&D, Sales

and Customer Service teams to ensure operations goals.

Selected Highlights:

• Exceeded Asset Utilization goals for 5 consecutive years and increased areas’ throughput by 25%.

• Developed a spend strategy to support a 1.2M cases below budget, with a CPC more competitive than

in the 4 years prior and delivered favorable results in excess of $76K.

• Reduced label losses by 44 %.

• Reduced the Graham Packaging annual fees by $809K.

• Implemented a corrugate savings project that yielded a total of $225K.

• Contributed to the plant’s Fund the Growth goal, which we exceeded by $2.5M. Implemented the

transition from green caps to all white caps, and Ajax with no back label plan.

• Exceeded Case fill goals for 5 consecutive years and achieved a 99.4%.

• Exceeded Quality Product Release Index, and achieved an area average of 99.9% (3 out of the four

finishing/packaging lines reached 100%).

• Passed the North America Division Quality audit with no findings. Passed the Food and Drug

Administration audit. Passed all Quality audits with commendable comments from the auditors.

• Achieved a 99.5% in Quality Document Control.

• Exceeded On-Shelf Quality audits - achieved superior to competition results on all audits.

• Implemented the use of PM Process Pictures Map checklists.

• Contributed to achieving the 2M hours without a Loss Time Accident, which was a first time in the history

of the plant. No Loss Work Case Rate in the area for 5 years.

•Recognized by the Plant and Environment Occupational Health and Safety managers for my involvement

and “lead by example” style in support of our safety programs for 5 years.

• Revised and updated all Lock-Out-Tag-Out PPMs for 5 years.

• Developed and implemented an On-the-Job training program for all teammates, which allowed them to

learn how to operate 2-3 pieces of equipment per line and to refresh skills, as needed.

• Participated and contributed to the success of the following cross-functional teams: Multi Color (label

management), Safety, Internal Good Manufacturing Practices, Changeover Reduction, Ring of Excellence

(reward program), Competency Based Interviewing, Forklift Task Force and Graham Strategic.

Customer Service and Delivery Manager/Technical Manager

DELL COMPUTER CORPORATION, INC. -

Round Rock, TX

1999 to 2001

Customer Service and Delivery Manager • 2000-2001

Accountable for the day-to-day operations of the Technical Support Call Center, to support an efficient

operation of the Fortune 500 CEO’s computer equipment, while ensuring efficiency, customer satisfaction,

and financial competitiveness. Lead 1 direct report and up to 40+ indirect reports.

Selected Highlights:

• Increased team’s daily productivity by 10%.

• Reduced call waiting by 50%.

• Reduced customer complaints by 75%.

Materials Senior Supervisor •1999-2000

Managed warehouse assets worth over $12M through efficient use of people, process and new product

introductions. Planned, scheduled, coordinated, stored, and/or approved raw materials issues through the

warehouse cycle. Lead 1 direct report and up to 20+ indirect reports.

Selected Highlights:

• Managed plant conversion to a lean manufacturing system using continuous flow processing, pull

system, Just-in-time, and several production methods to support new systems training in the material

design.

• Achieved 99.9% raw inventory accuracy for 9 consecutive months.

• Reduced overtime by 97% in 9-months.

Associate General Manager Global Supply Chain Systems and Logistics

Management

US Army -

US Military Posts in USA, Europe, and South West Asia

1976 to 1999

Associate General Manager, Logistics Directorate, Taegu, South Korea

Developed and implemented Supply Chain Management Programs, policies and plans for transportation,

organizational maintenance, readiness, force modernization, food service, and four warehouses to

support 32 separate organizations. Lead 6 direct reports and up to 30+ indirect reports.

Selected Highlights:

• Revised organizational programs and won the Department of the Army-level competition in Supply and

Service Management Operations.

• Designed a Supply Discipline Program that saved the US government more than $4M.

Senior Manager Supply Chain System, Logistics Directorate, Killeen, TX

Developed and implemented materials management systems in support of over 160,000 employees.

Lead 4 direct reports and up to 10+ indirect reports.

Selected Highlights:

• Managed the Command Supply Discipline program within the CONUS’ Southern region.

• Managed an inspection program for an organization of over 40,000 employees with 4 materiel

distribution centers and 10 warehouses.

• Reduced the Order Ship Time from 24 days to 10 days in 30 days.

Senior Manager Supply Chain System, Division Materials Management Center, Oahu, Hawaii

Planned, developed, and implemented materials management procedures and policies. Lead 8 direct

reports and up to 80+ indirect reports.

Selected Highlights:

• Managed supply chain and maintenance systems for over 3,740-stockage parts worth over $12M, and

major end items worth over $730M.

• Prepared the Army Community of Excellence competition package that resulted in the organization

winning $1M.

Senior Manager Supply Chain System, Division Materials Management Center, Southwest Asia

(Operation Desert Shield)

Planned and supervised the daily operations of the Logistics Customer Service and Support Directorate.

Lead 12 direct reports and up to 300+ indirect reports.

Selected Highlights:

• Managed repair parts flow to 170+ organizations and the receipt, storage and issue of 6 fulfillment

centers.

• Managed over 8,500 lines worth over $60M.

• Managed logistical operations for the organization’s travel to area, and returned $50M+ in equipment to

the US Army Supply System.

Other Army roles include Inspector General for Supply Chain Systems, Procurement Manager,

Materials Manager and Fulfillment Center Manager.

Education

Bachelor of Science in Liberal Arts, focus Business Management

The University of the State of New York

Albany, NY

Associate of Science in Business Management

Hawaii Pacific University

Honolulu, HI

Six Sigma, White Belt

SixSigma.us

Web Seminar

Certificate Lean Manufacturing

Chaffey College

Rancho Cucamonga, CA

Certificate, Logistics, Materials, and Supply Chain Management

The Ohio State University

Columbus, OH

Skills

Bilingual English and Spanish (Latin American and Standard/Castilian versions) • Batch or continuous

process manufacturing environment (+14 years) • MS Office Suite/Application • ISO9001 • ISO14001 •

Lotus Notes • Continuous Improvement • Contract Manufacturing • High-Speed consumer products

manufacturing environment • Lean Manufacturing • Safe Quality Food • HACCP Plan • Six Sigma • TAKT

time • Union • E-commerce • Low volume-high mix environment • Processing/Filling/Packaging • Food

Processing • USDA/FDA requirements • AIB • Third Party Audits • Kaizen • GEMBA walks • TPM • High

Performance Work Systems • cGMP • Formulation • SAP (R3) • SPC • AS400 • Kanban • SMED • 5S • JIT

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