Quality Control Customer Service

Krista Lin Juel

*** ******** *** . ****, **, ****0 . Telephone: 512-***-**** or 512-621-

**** . **********@*****.***

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Resourceful and knowledgeable professional, offering key credentials and

strengths in administration, business support operations, bookkeeping, and

personal assisting. Qualified and meticulous, offering the ability to

virtually manage administrative operations, coordinate personal support

activities, and provide high-level services. Possesses exceptional

analytical, organization, time management, negotiation, problem solving and

interpersonal communication skills. Mature and stable professional who

excels during challenges.

. . Office . Personal Assisting &

Leadership/Motivation/Te Administration/Management Coordination

amwork . Records Analysis and

. Workflows . Management

Planning/Coordination Communication/Interperson . Conflict

. Schedule Management al Skill Resolution/Risk

and Control . Project and Processes Mitigation

Management

Technology Snapshot: Microsoft Office Suite Microsoft Windows PageMaker

Desktop Publishing 10-Key by Touch and Keyboarding: 65 WPM

Transcription IPRO Software Mozenda Software Quickly learns new

Systems

professional experience

DATA ENTRY COORDINATOR

2012 TO PRESENT

World Orphans - Volunteer

Wyoming

Provide high-level administrative support within a fast-paced environment;

execute the input of data, capture and enter donations into the Donor

Perfect system, and calculate and compile statistical figures.

Data Research Analyst

2008 to Present

Leopard Solutions

Remote - New York

Supervised, motivated, coached, and evaluated employees and facilitated

effective training programs; planned and coordinated daily workflows and

prioritized assignments. Screened, interviewed, hired, developed and

retained qualified and successful employment candidates and monitored teams

to ensure quality; identified and addressed performance deficiencies.

Supported the launch and management of the rapidly growing build

departments; updated and maintained Leopard List databases and input data.

Document Coder / Quality Control Coordinator / Unitizer

2003 to 2009, 2011 to 2012

ACV Litigation, On-Site Sourcing, Cypher Sourcing, Fast Track Litigation

Remote - Illinois / Virginia

Independently and accurately coded documentation; evaluated documents to

ensure quality control and produced reports detailing findings. Unitized

various legal documentation; maintained confidentiality with highly

sensitive matters and materials. Worked closely with cross-functional teams

throughout the organization to facilitate the daily operations and ensure

continual accuracy; streamlined the activities.

Team Lead / Document Control / Quality Control / Unitizer

2003

Timpview Technologies

Provo, Utah

Independently and accurately coded documentation; evaluated documents to

ensure quality control and produced reports detailing findings. Unitized

various legal documentation; maintained confidentiality with highly

sensitive matters and materials. Worked closely with cross-functional teams

throughout the organization to facilitate the daily operations and ensure

continual accuracy; streamlined the activities.

Data Entry Specialist

2003

Working Solutions, Inc

Plano, Texas

Accurately input a high-volume of data into the internal computer systems

utilizing Java software; led the administrative activities of the company,

produced reports and files, and composed correspondence.

Office Assistant / Administrator

2003

Mutual Insurance Company

Federal Way, Washington

Managed the daily administrative activities of the insurance firm; answered

a high-volume of incoming phone calls on a multi-line system, updated and

maintained confidential files, executed the input of data, produced

reports, composed correspondences, sorted/distributed mail, and provided

customer service.

English Teacher - English as a Second Language

2002

Bangkok Public Schools

Bangkok, Thailand

Formulated new curriculum-based plans to maximize student productivity,

potential, and knowledge; analyzed and identified the individual needs of

students and implemented plans to drive growth. Established and implemented

behavioral expectations and consequences; ensured compliance with

standards. Developed effective strategies to enhance education and the

learning processes; created innovative techniques which are required for

individual learning styles. Graded all student assignments.

. Planned, coordinated, and led new activities within the classroom;

integrated instruction, work time, and demonstrations, providing each

student with the opportunities to observe and explore

Server and Guest Service Representative

2002

Mike's Palace Greek Restaurant

Valdez, Alaska

Delivered world class guest service within the fast-paced environment;

greeted and waited on guests, completed menu presentations, initiated up-

selling strategies, calculated cash, and responded to any inquiries,

questions, or requests. Maintained quality in all areas of the restaurant,

including food and beverage preparation, cleanliness and sanitation.

Optimized satisfaction and maintained timely services.

. Coordinated the operations of the bar; prepared and mixed alcoholic

beverages in compliance with standards, procedures, and regulations

and processed any monetary and cash transactions

Litigation Legal Secretary

2000 to 2002

Foley and Lardner Law Firm

San Diego, California

Coordinated the administrative and legal support activities of the firm;

updated and maintained client files while maintaining strict

confidentiality, answered high-volumes of incoming phone calls on a multi-

line system, scanned and coded documents, produced reports, drafted files,

and provided client support.

Document Services Specialist / Proofreader

1999 to 2000

University of Iowa Foundation

Iowa City, Iowa

Conducted comprehensive analysis of documentation; proofread, edited, and

finalized correspondence and documentation and transcribed trip and call

reports. Accurately recorded data and ensured proper transcription;

monitored any documentation for quality assurance and maintained strict

confidentiality.

Education and Credentials

. Associate of Arts Degree in Interdisciplinary Studies, Liberty

University

. Office Administration Coursework / Training, Kirkwood Community

College

. TEFL / TESOL Certification and Comprehensive Training / Education

Program

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