Customer Service Technical Support

T iffany M.L. Ritchie

**** ********* **, ********, ** 30062 847-***-**** 678-***-**** t ***********@*******.***

Summary

* **** ******* ******** ** English seeking a position in an administrative field where my

communication, computer skills, and clerical skills can help an organization obtain its goals; to have

t he opportunity to grow within a company and advance in an office/administrative career.

Education

COLLEGE OF LAKE COUN TY, Grayslake, I L

Associate of Arts in English, August 2011

Related Coursework

College Algebra I I

Int ro To Office Software

Creative Writing

Critical Thinking

U N I V E RS I TY OF W ISCONS I N-PARKS I DE, Kenosha, WI

January 2012-December 2012

Related Coursework

Writing for Business and Industry

Financial Accounting

Organizational Behavior

Legal Environmental Business

Computer Skills

Ability to write documents, use templates and e-mail multiple recipients in Microsoft Word

Experienced in importing data from other resources, making spreadsheets and converting data

i nto scatterplot and bar graphs on Microsoft Excel

Understand the basic commands and actions used in a Windows based Operating system

Very skilled in giving basic technical support for Windows XP and Windows 7 Operating

Systems

Clerical Skills

Intermediate in faxing, scanning and copying documents

Ability to type 55 words per minute

Proficient in typing resumes, cover letters, and memorandum for business and industry

Advanced in proofreading and editing Word documents

Experienced in basic and advanced mathematical functions

Work Experience

WALMART SUPERCENT ER, Waukegan, I L

Cashier/Customer Service, June 2006-September 2006

Related Skills Used

Assisting in Customer Service

Answering and Transferring phone calls

SIX F LAGS GREAT AMER ICA, Gurnee, I L

Rides Operator/Customer Service, July 2010-October 2010

JCPE NN EY, Kennesaw, GA

Service Specialist, October 2013-Present

Related Skills Used

Assisting in Customer Service

T iffany M.L. Ritchie

1383 Brentwood Ln, Marietta, GA 30062 847-***-**** 678-***-**** t ***********@*******.***

Answering and Transferring phone calls

Processing checks

Ticketing merchandise

Processing returns

Contact this candidate