Customer Service Manager

L. Darlene Mohr

*** ***** *** ****

**********@*********.***

Commercial Point, OH 43116

614-***-****

OBJECTIVE To obtain a management or customer service position

within your company, utilizing my past education,

skills and experience.

EDUCATION Groveport High School - Groveport, Ohio

Business Administration - Eastland Career Center -

Groveport, Ohio

EMPLOYMENT Weltman, Weinberg & Reis: Oct., 2006-Present

Skip Tracer

. In-depth research to find debtors for Fortune 500 banks and

private companies

. Verify debtor information including employment, property

ownership, and phone numbers

. Consistently meet daily and monthly goals

. Winner of Elite Award for the past 7 years given to top

performers

. Participate in WWR University classes in situational leadership,

Excel, conflict resolution, bankruptcy basics, harassment

training, fair debt collection, security awareness, and consumer

financial protection

Check N Go: May, 2006-Oct., 2006

CSR

. Processed loan applications

. Serviced customer accounts

. Made calls for customer collection, bank

collection, and courtesy calls to customers

. Performed general customer service duties

Tammy's Pizza: Nov., 2001-May, 2005

Manager

. Performed daily opening procedures

. Managed customers complaints

. Maintained safety and cleanliness that met Ohio

Health Department standards

. Operated computerized cash register

Remember When Caf : May, 1997-Aug., 2001

Owner

. Grew overall business from previous owner

. Maintained and purchased inventory

. Made weekly employee labor schedules

. Maintained monthly profit and loss statements

. Prepared and cooked food including daily

specials

SKILLS Internet research strategies, customer service, training,

management and business ownership experience.

REFERENCES Available upon request

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