Quality Assurance Technician

GERALD F. CLARK 973-***-****

*** ********** ******, *-* ********@***.***

Glen Ridge, New Jersey 07028 www.linkedin.com/pub/gerald-clark/3/bb0/755/

PROFILE

Seeking a lab job where my lab and computer skills can be of service.

-Laboratory skills - formulations, wet chemistry, pH, particle size, viscosity, extensive knowledge and

interest in common analytical procedures, HPLC, MS and GC, strict adherence to lab policies and procedures,

OSHA and local safety regulations, laboratory notebook and record keeping.

-Familiarity with research - literature research and report writing.

-Extensive computer skills - troubleshooting/repairing complex computer systems. Experience with various

inventory and record management software packages, Microsoft Office (Excel, Word, PowerPoint)

-Strong analytical, critical thinking and problem solving skills

-Excellent communications skills - often communicate highly technical issues to all levels of people in ways

they can understand; work successfully both within a team environment and as an individual contributor.

-Language skills - fluent in Italian. Proficient in Spanish.

EDUCATION / PROFESSIONAL

Master of Science, Pharmaceutical Chemistry - University of Florida (Gainesville, FL), 2013

Bachelor of Science, Biology - Loyola University in Maryland (Baltimore, MD), 1996

Diplomate, Windows 2000 Administration Program - Fairleigh Dickinson University, 2002

Diplomate, Network Engineering Specialist Program - Business Training Institute, 2000

EMPLOYMENT EXPERIENCE

Laboratory Technician Experience, Various locations 1993-2000

Served as a laboratory technician in diverse settings including: undergraduate laboratories (Loyola University

in Maryland Biology Department), research and development (Unilever Edgewater, NJ), new product

development (Cosmetic Manufacturing Resources Paterson, NJ) and quality assurance (Nabisco Fair Lawn,

NJ).

• Utilized GLP in performing experiments and other tasks.

• Performed assigned experiments, kept notes in issued laboratory notebook, collected and

processed data and presentation of results at team meetings in appropriate format (Excel,

PowerPoint).

• Prepared bench formulations for cosmetics, detergents and personal care products.

• Utilized thin layer chromatography and liquid chromatography.

• Prepared chemical stock solutions needed for experiments.

• Ordered chemical reagents and other necessary supplies.

• Adhered to mandatory guidelines for health, safety, and effective work flow including all OSHA

and local regulations as well as laboratory policies and procedures.

Jervis B. Webb Company, Farmington Hills, MI 2000-2001

Served as Network Configuration and Support Technician for an engineering firm specializing in material

handling solutions.

Thomson-Reuters, New York, NY 2002-2006

Served as a Field Service Representative for a leading financial market data provider. Involved with the

installation, implementation and troubleshooting of products for diverse client base consisting of leading

financial and brokerage houses, banks, finance ministries and financial data clearinghouses.

CoachUSA, Paramus, NJ 2006-2012

Served as a Technical Analyst in the Information Technology Department of a leading mid-sized

transportation company. Involved with help desk/desktop support including troubleshooting and resolving

hardware, software, and network issues as well as the implementation of new hardware, software and

networking infrastructure.

• Integrally involved in company-wide hardware upgrade. This involved imaging, testing and

installing 40 servers and over 1000 workstations.

• Interfaced with all levels of users regularly from technical IT staff or high level company

executives to a diverse pool of end users throughout 45 branches in the United States and Canada

addressing questions, problems and concerns and providing technical support.

• Diagnosed wide variety of systems problems involving network connectivity, software system

functionality and hardware issues.

• Gathered information such as error messages and codes, frequency, other users with similar

problems etc. and either solved problems myself documenting solutions or escalated the issue to

more senior IT members or vendors of specific hardware or software.

• Provided updates on a timely basis through various means of communication and record keeping

for informing fellow IT colleagues, business executives and end users of the progress made on

resolving issues and on-going projects.

CGS Technology Associates at KPMG, Montvale, NJ 2012-present

Serve as a Level I helpdesk analyst at a major accounting firm. Provide first level phone support for users

concerning issues with hardware, operating systems and software. This includes but is not limited to

configuring wireless devices for e-mail such as iPhones, Androids and Blackberries, supporting standing

Windows applications such as Microsoft Office suite as well as internal applications. Escalate to the

appropriate entity when necessary. Log all work through the Remedy ticketing system.

AFFILIATIONS and CERTIFICATIONS

• American Chemical Society - member, 2010 - present

• Pharmacy Technician Certification Board - Certified Pharmacy Technician, 2011 - present

• Make a Wish Foundation of New Jersey - volunteer, 2004 - present

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