Customer Service Representative

Candis L. Arnold

**** ******* **. ***. *

Atlanta, GA 30311

404-***-**** (H)

**********@*****.***

Objective

To secure a position that will allow me to use the skills I possess in

communication, listening, analyzing, problem solving along with my customer

service experience. The organizational skills along with interpersonal

skills will contribute to the operations of my employer in the customer

service area

Skills

. Proficient in Microsoft Office applications (Word, Excel, PowerPoint,

Access, Publisher, and Outlook) and Lotus Notes system on an expert

level

. Proficient working in SAP,Hyperspace, IDX, and IDX Rad, EEMR, and

Epic

. AS 400 systems, Auto-dialer and Switchboard 10-15 lines

. Type 55wpm; data entry at 15,000 KPH and 99% accuracy

Experience

LG Hausys America Inc. 02/2013-Present

Customer Service Representative/Sales Support (Contract) Atlanta, GA

. Receive and processed all phone, fax, email, EDI, and purchase orders

from Fabricators, Share Holders, Home Owners, Internal and External

customers for our Solid Surface & Quartz division.

. Confirm, enter and follow up on customers purchase orders, change

request and sales order via SAP 4.6.

. Liaison with Supply Chain Team, Logistics and Warehouse assuring

correct allocation for ordered material.

. Review Open Order Report on a daily basis

. Processes RMA (Return Material Authorization), Credits, Billing,

Invoicing, Stock Checks, Pricing, CC Payments, Availability, Material

Allocation and Lot Sequential matching

. Communicates effectively to Territory Manger and customer's delivery

confirmation, back orders and delay of material.

. Responsible for North East, Mid-West and Canadian Territory.

. Effectively and efficiently respond to customer's inquiry regarding

ship date commitments, shipping/tracking detail, order status,

invoicing and return of product.

The Home Depot

09/2012-02/2013

Customer Care (GIC), Inbound (Full-time)

. Takes inbound communication from both internal and external customers

via various communication mediums.

. Provide clarification of policy and process and further assist all

customers in guiding them to the area of business they desire, enter

all correspondence into SAP CRM system.

. Focusing on first contact resolution, and identifying problems that

can't be resolved and escalate appropriately.

. 90% Customer interaction inbound customer concerns and their

resolution, 10% special projects assigned by leadership.

Printer's Service/Prisco 01/2012-09/2012

Customer Service Representative (Contract)/Snelling Staffing

. Supported 7 salesmen and their territories in Georgia, Tennessee,

Arkansas, Texas, Florida and Chicago by providing order management,

perform necessary stock checks to ensure product delivery. Created

Sales Order, Entered and Released Orders in Sap 4.6

. Maintained orders and order history specific to the client's needs.

. Orders received through company online portal, via fax, email and over

the phone directly.

. Provides distributes offset pressroom chemistry including fountain

solution, roller wash, blanket wash, coatings, silicone, oil and

lubricants. Prisco's extensive line also includes printing blankets

and miscellaneous pressroom supplies.

. Requested credit hold releases, processed credit card payments and

invoiced on a daily basis.

. Processed Commercial and Consignment orders on a daily basis assuring

material are available and allocated at the assigned warehouse per

state. If material is unavailable at assigned warehouse, pulled with

approval from the 6 affiliated warehouses.

Medical Staffing Resources 10/2010- 04/2011

Emory Health Care/ Patient Access Coordinator (Radiology Services)-

Inbound/Outbound (Contract)

. Provided inbound/outbound Customer Service for Emory Radiology

Services.

. Coordination and scheduling of Radiology services for a patient/family

during visits here to Emory Healthcare outpatient clinics in IDX

systems.

. Receive inbound telephone calls, faxes, or emails from provider

offices and patients.

. Received Patient Insurance information verified eligibility for

procedures through global patient registration. Obtained pre

certification when needed.

Coca-Cola Company

12/09-10/2010

Reactive Service Operator-Inbound (Contract)

. Gathering and input information in AS400 regarding the status of Coca-

Cola fountain equipment

. Assisting customers with technical support for the upkeep of fountain

equipment in their businesses.

. Acting liaison between customers and the appropriate departments to

complete any service requests or inquiries.

. Completing service requests to insure the upkeep and maintenance of

Coca-Cola fountain equipment across the U.S. and Canada.

. Meeting average call time requirements while ensuring customer service

satisfaction to Coca-Cola fountain and cooler customers.

Kaiser Permanente

6/2004- 04/2008

Specialty Appointment Coordinator/ Service Associate (Full-time)

. Received inbound calls from Kaiser Members, and providers scheduling

appointments in Hyperspace and IDX systems

. Resolved issues for members, providers and office staff with Radiology

exams.

. Managed ACP (Affiliated Community Providers) order retention and

purges

. Assisted in the management of the CDIP (Centralized Distribution

Information Process)

Pool in Hyperspace

. Enter and schedule Radiology orders received from the ACP (via email,

and by fax)

. Enter Radiology Referrals for Kaiser patients, and external providers

. Assist in the management of QT Dictations

. Supported the weekend call center paging operator by facilitating

communications between KP physicians and area hospital

staff/physicians through the use of the paging system

. Supported the Nurses staff by calling patients and informing them of

the nurse callback time.

Education

St. Leo University - Atlanta, GA.

2009-present

Business Administration/Healthcare Management

Georgia State University - Atlanta, GA

1993-1996

Early Childhood Education.

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