Medical Manager

Doris Rosario

**** ***** **** ** *** Vegas, Nevada, 89123

714-***-**** ***************@*****.***

Professional Experience

ST. Elizabeth Hospital/ Premier Health Partners - ACB Recovery Latonia,

Kentucky

Manager February 2006 - August 2013

. Identify and share research, recommendations, or other information

regarding legal liabilities, risk management, or quality of care.

. Coordinate communication between patients, family members, medical

staff, administrative staff, or regulatory agencies.

. Analyze patients' abilities to pay to determine charges on a sliding

scale.

. I had a total of 25 employees' that I had to oversee and manage. I also

took inbound and outbound complaint calls from patients. I prepared

spreadsheets on a daily basis for our overall collections. Decreased

number of delinquent accounts. Increased our monthly projection of 1.8

million a month in overall collections.

. Develop and distribute newsletters, brochures, or other printed

materials to share information with patients or medical staff.

. Collect and report data on topics such as patient encounters and inter-

institutional problems, making recommendations for change when

appropriate.

. Explain policies, procedures, or services to patients using medical or

administrative knowledge.

. Investigate and direct patient inquiries or complaints to appropriate

medical staff members and follow up to ensure satisfactory resolution.

ExpressJet Inc Hebron, Kentucky

Agent November 2006 - July 2008

. Plan routes, itineraries, and accommodation details, and compute fares

and fees, using schedules, rate books, and computers.

. Answer inquiries regarding information such as schedules,

accommodations, procedures, and policies.

. Assemble and issue required documentation, such as tickets, travel

insurance policies, and itineraries.

. Determine whether space is available on travel dates requested by

customers, assigning requested spaces when available.

. Inform clients of essential travel information, such as travel times,

transportation connections, and medical and visa requirements.

. Confer with customers to determine their service requirements and travel

preferences.

. Provide boarding or disembarking assistance to passengers needing

special assistance.

. Check baggage and cargo and direct passengers to designated locations

for loading.

. Announce arrival and departure information, using public address

systems.

. Trace lost, delayed, or misdirected baggage for customers.

. Provide clients with assistance in preparing required travel documents

and forms.

. As an airline agent our line of work was to assist passengers starting

from the ticket counter, baggage, loading of baggage, boarding and

prepare for departure.

Education

University of Phoenix Arizona

Associates in Business Management Candidate, Feb 2014

. I am currently enrolled on an online class with University of Phoenix.

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