Manager

GRANT MILFORD

Address: ** ********* ******, ****** *****, Florida 32174

Phone: 386-***-****

Email: ********@*********.***

--STORE MANAGER - ASSISTANT MANAGER--

- QUALIFICATIONS PROFILE

Seasoned, exceptionally skilled, and top-performing professional, offering broad-based and hands-on experience in leveraging outstanding management abilities to direct and grow business operations. Accustomed to applying excellent organizational skills in handling and maintaining efficiency of store and department processes. Capable of utilizing a lead-by-example approach to motivate and drive employees toward the achievement of high quality results. Highly recognized for demonstrating unparalleled work ethic and superior leadership qualities.

- AREAS OF EXPERTISE

Stock and Orders Management

Sales and Negotiation Human Resource and Administrative Service Staff Management and Supervision

Operations Administration Finance Management Business Launching Problem Resolution and Decision Making

- PROFESSIONAL EXPERIENCE

LOWES HOME IMPROVEMENT, ORMOND BEACH, FL

Assistant Store Manager 2004–Present

Oversee the daily store operations covering store merchandising, safety, training and staff development, as well as customer service. Assume full responsibility in developing department managers and sales associates through training and motivation. Exemplify keen expertise in overseeing the Commercial Sales Department as well as exterior project sales program encompassing outside sales for fencing, roofing, windows, and heating, ventilation, and air conditioning (HVAC).

Career Highlights:

- Displayed unsurpassed management expertise, thus meeting and exceeding sales forecasts for store and departments.

- Established goals and expectations, provided criticisms, and identified areas of opportunities to generate and enforce a sales culture within teams and departments.

- Encouraged career advancement opportunities that gained employee’s buy-in and resulted to teamwork.

SYKES ENTERPRISES, PALATKA, FL

Client Services Manager 1999–2004

Offered hands-on support to inbound technical support and customer service accounts for various clients, such as Southwestern Bell, Compaq, and Procter & Gamble. Demonstrated exemplary performance in delivering high-quality customer service by meeting and exceeding stated metrics in conformity with client’s contract. Carried out key tasks such as reviewing reports to properly manage staffing and service opportunities, closely monitoring of inbound calls for quality assurance, and regularly interacting with clients to meet their total satisfaction. Exhibited superior talents in providing expert oversight to 300 customer support staff and 15 team managers.

Career Highlights:

- Delivered exemplary performance in accomplishing all contract requirements on a regular basis as well as recommending processes to enhance customer service experience.

- Initiated the development of turnover to ensure open communication between managers and associates.

- EARLIER CAREER

Sales Representative – WESTERN-SOUTHERN LIFE INSURANCE, MANHATTAN, KS 1992–1999

Co-Manager – BOOGARTS GROCERY STORES, MCPHERSON, KS 1986–1992

- National Runner Up at DECA Competition for Food Marketing

- Department Manager of the Year

- EDUCATION

Associate of Arts in Marketing Management SEWARD COUNTY COMMUNITY COLLEGE, LIBERAL, KS

- PROFESSIONAL AFFILIATIONS

Notary Public Life Underwriter Training Council Fellow

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