Customer Service Manager

Danielle A. Toussaint

P.O. Box *** Sugar Land, TX 77487 P. 281-***-****

http://www.linkedin.com/in/1danielletoussaint

******************@*****.***.***

Independent thinker, leader and business professional with over 25 years of general office experience. Effective

communicator with proven skills to lead, manage and train staff. Recognized multi-tasker known to balance the needs

of management while maintaining a high level of confidentiality and professionalism. Detailed oriented with strong

organizational, planning and communication skills.

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Microsoft Word Generate reports Recruiting

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Microsoft Excel PBX Accounts Receivable

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Data Entry Scheduling Billing

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General office Correspondence Payroll

R & M Broadcasting (KJCB Radio)

Lafayette, La

Traffic Manager 2010 - 2013

• Provided administrative support to the General Manager.

• Ensured that all commercial activity be delivered to the satisfaction of clients and agencies to ensure effective

communications.

• Scheduled commercial airtime and station promotions.

• Imported, monitored and revised all scripts and audio prior to merging into the system.

• Produced, reconciled and posted the daily commercial programming log.

• Ensured daily production was completed.

• Performed all duties associated with management including accounts receivable and bi-monthly payroll.

• Ensured all materials complied with the law, regulation and industry codes.

• Maintained and distributed daily traffic reports and sales activity to General Manager.

• Was responsible for all registrations, scheduling, minutes, and correspondence.

• Coordinated all projects e.g. NAACP, Community Outreach Projects, Annual Senior Citizen Event, Annual

African American History Parade and Small Business Projects.

• Coordinated travel and accommodations

AT&T

Lafayette, La

Customer Service Representative 2008 - 2009

• Call Center environment where I answered and resolved questions/situations surrounding wireless service,

devices, billing and related issues seamlessly.

• Maintained solid customer relationships by handling their questions and concerns with speed and

professionalism.

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Circle K Stores

Lafayette, La

Manager 2006 - 2008

• Ensured all staff was properly trained and had the tools and equipment needed to effectively carry out their

job functions.

• Provide regular direction and managed store operations

• Set up scheduling, analyzed daily sales, provided ongoing information and status reports.

BFI/Allied Waste

Scott, La

Residential Accounting Clerk 2003 - 2006

• Handled and maintained billing inquiries for new and existing residential accounts.

• Managed residential accounts for quarterly invoices, payments and liaison to company in court summoned

customers behind in payments.

• Resolved inquiries, requests and complaints regarding trash pickup.

• Answered temporary business inquiries in regards to services available, prices and the sell of front/back load

dumpsites.

• Data entry of service and route information for billing and scheduling purposes.

• Reviewed daily reports with Customer Service Supervisor and Manager.

City of Opelousas

Opelousas, LA

Sr. Administrative Assistant 2001 – 2003

• Assisted the Director of Tourism with several community development projects e.g. Main Street, Tourism,

Historic Preservation and Downtown developments.

• Arranged meetings and conferences with volunteers on special projects

• Assisted with grant research to restore and move deep-rooted buildings in the historic tourist district.

• All supporting office duties including travel arrangements

Department of Commerce

Bureau of Census:

Opelousas, La - Dallas, TX

Recruiting Manager 1998 – 2000

• Recruited, tested hired and trained temporary individuals to conduct the 2000 Census.

• Managed eight upper level supervisors and one hundred and ninety-two crews within ten parishes until 1999.

• Accountable for weekly deadlines, budgets and reports

• Initially hired as a Crew Leader

Education

Kennedy-King Community College Chicago, IL

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Completed General Business & Accounting courses

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